Engagement Manager

VML ES; Bengaluru, Dadri; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

VML ES is seeking a senior advisor to lead customer engagements and drive enterprise GenAI transformations for large-scale clients in Bengaluru. You will partner with executives to define use cases and shape digital strategies, overseeing program delivery end-to-end.

The role requires deep experience in consulting, AI/ML, cloud deployments, and cross-functional leadership. You will coordinate with product, engineering, and customer success teams to realize business value and ensure sustainable

Qualifications

• 4–10+ years of experience in business consulting, digital strategy, and enterprise software.
• Strong ability to translate technical concepts into business value for executives.
• Experience leading digital transformation initiatives for enterprise clients.
• Familiarity with AI/ML and cloud deployments.
• Knowledge of Adobe Creative Cloud and related solutions is a plus.

Responsibilities

• Lead customer leadership initiatives and align GenAI programs with business objectives.
• Drive enterprise-scale GenAI and digital transformation using Adobe solutions.
• Establish trusted advisor relationships with customer collaborators and stakeholders.
• Proactively address issues, developing mitigation strategies to protect project success.
• Build executive communications cadences to showcase progress and value.
• Collaborate with executives to define use cases, gather requirements, and lead deployments.
• Facilitate workshops to identify high-impact GenAI opportunities.
• Design scalable frameworks to integrate GenAI into existing tech ecosystems.

Skills

Business consulting

Digital strategy

AI/ML

Cloud deployments

Data integration

Enterprise software

Agile methodologies

Executive communication

Adobe Experience Cloud

Tools

SharePoint

Jira

Workfront

Miro

Confluence

AI tools

Job description

What youll be doing

• Customer Leadership
• Drive enterprise-scale creative and marketing operations transformations using Adobe's Generative AI solutions as catalyst for organizational change
• Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative Al applications and digital strategy aligned to the customer’s business and objectives
• Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.
• Build trust, confidence, and advocacy for the project/program team
• Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework
• Product Leadership
• Develop comprehensive GenAI and digital transformation strategies using Adobe's generative Al technologies/first-party models and third-party models to solve complex business challenges for enterprise customers
• Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization.
• Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation
• Design scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows
• Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings
• Value Realization and Adoption
• Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives
• Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization
• Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.

What You Bring

• 4-10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration.
• Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem.
• Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries
• Have a product & human-centric approach – be the intersection among business, strategy, design, and technology.
• Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content.
• Knowledge of Adobe Experience Cloud solutions preferred
• Prior experience as Director of Creative Studio, Operations or Agency is a plus.
• Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools).
• Ability to be adaptable and flexible as a product offering and GTM evolves
• Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences
• Strong analytical thinking with experience in quantifying business impact of technology investments
• Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders