Energy Aspects Ltd Looking for Senior Desktop Support Engineer at Kolkata, West Bengal

Energy Aspects Ltd; Kolkata; On-site; INR 3,00,000 - 8,00,000; Full time

Job summary

Join a rapidly growing independent research consultancy as a Desktop Support Engineer in Kolkata. This is a fantastic opportunity for individuals with extensive knowledge of IT Desktop Infrastructure and Windows environments. You will provide local IT support, manage inventory, and assist with IT projects in a dynamic and friendly team environment. The company promotes open communication and values diversity, making it an exciting place to grow your career. With a commitment to professional development and a high-performance culture, this role offers the chance to be part of a successful growth story in the energy sector.

Benefits

Flexible working hours

Open communication culture

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• Up to 10 years of experience in IT desktop infrastructure.
• Strong knowledge of Windows environments and user support.

Responsibilities

• Provide local IT support to staff in Kolkata and remotely.
• Manage IT inventory and prepare new desks and computers.
• Assist with IT projects and maintain Knowledgebase documentation.

Skills

IT Desktop Infrastructure

Windows Environments

User Support

Networking Technologies

Cloud Services

Directory Services

ITIL Certification

CCNP Certification

CompTIA Certification

Cyber Security

Education

Bachelor's Degree in IT or related field

Industry Certifications

Tools

IT Inventory Management Tools

Service Request Management Software

Knowledgebase Documentation Tools

Job description

Purpose

Energy Aspects currently has an exciting opportunity for a Desktop Support Engineer to join our new office in Kolkata. This is a fantastic opportunity for a candidate with extensive knowledge of IT Desktop Infrastructure and Windows environments to join our highly regarded team and be part of our successful growth story.

The successful candidate will quickly take on a range of responsibilities and will contribute to the full cycle of our work from User Support, Operating Systems, Directory Services, Hosting & Cloud Services and Networking Technologies.

Reporting directly to the IT Manager, you will be responsible for providing knowledgeable advice and using your expertise to help end users solve their technology issues. This position would be ideal for individuals with up to ten years’ experience in IT desktop infrastructure, and a desire to join a growing company.

This position will require flexibility and the drive to go beyond the core hours when needed, ensuring we all fulfil our goals. All team members are encouraged to build their professional reputation within the industry and are supported by some of the most well-regarded energy sector commentators. You must be able to work independently, as well as be capable of planning and prioritising to achieve success. In exchange, we offer excellent remuneration, a high-performance culture, with challenging and exciting work.

Duties

1. Provide local IT support to our staff members in Kolkata and others remotely.
2. Manage local IT inventory and supplies.
3. Work on service requests ensuring that the work is carried out within agreed service levels and in accordance with department guidelines.
4. Prepare and set up of new desks/computers and other IT hardware.
5. Help with IT projects, deployments and changes.
6. Maintain and update existing Knowledgebase documentation.
7. Broader ad-hoc support to IT Manager when required.
8. Assist with subscription and license management.

Desirable Skills

Industry certifications such as ITIL, CCNP, CompTIA, Cyber Security.

About Energy Aspects

Founded in 2012, Energy Aspects is a rapidly growing independent research consultancy. The company is committed to providing indispensable analysis of energy markets to its clients to help guide their investment, trading and research decisions.

We combine a data-rich approach with our extensive network of contacts throughout the oil and gas industry and insight on geopolitics and energy policy to provide best-in-class assessment and analysis of major topics, regions and trends. We also deliver timely analysis of breaking news with our E-mail Alert service and offer Database services consisting of our proprietary fundamental trade and supply/demand data.

We offer a suite of subscription services spanning our research products which can be tailored to meet our clients’ specific needs.

As a business, we have been hugely successful in selling our subscription services and growing our business. With hundreds of major brands and thousands of subscribers already signed up, our focus is on the continuous development of our portfolio of products and targeting the vast number of untapped users who will value our unique insights.

Culture and Benefits

At Energy Aspects you could be part of an active, social and friendly team. The entire team believes in open and transparent communication and conversation.

We build our organisation with community in mind. All our offices are in landmark buildings and we are super excited to come up with India office with new vigour and interesting challenges, opportunities of building new initiatives, new team, new roadmap, but keeping our existing culture intact. We strive to build a collegiate, social and dynamic culture that allows people to be at their best, both on the job and off.

Energy Aspects is proud to be an equal opportunity employer and promotes diversity within its workforce. As an international business we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.