Endpoint Management Engineer – SCCM & Intune Specialist

Shashwath Solution; Bengaluru; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A technology solutions provider in Bengaluru is seeking an expert in Software Distribution tools, particularly SCCM and Intune. The candidate will be responsible for developing and implementing solutions, troubleshooting issues, and providing training to peers. Strong technical and communication skills are essential for successful collaboration within teams. This role requires a proactive approach and the ability to work independently with minimal supervision.

Qualifications

• Strong knowledge of Software Distribution products like SCCM and Microsoft Intune.
• Ability to write SQL queries and perform incident management.
• Knowledge of ITSM processes and writing documentation.
• Strong understanding of Active Directory.

Responsibilities

• Troubleshooting and working on SCCM tools.
• Developing and implementing SCCM solutions.
• Providing integrated solutions using SCCM.
• Handling ITIL processes and customer escalations.

Skills

SCCM expertise

SQL querying

Microsoft Intune

AD concepts

Windows OS knowledge

ITIL processes

Packaging processes

Customer service skills

Job description

Responsibilities

• Expert level troubleshooting and work on Software Distribution tools (SCCM 1611/1706/1806/2107 / CB / Intune).
• Develop, standardize and implement Microsoft SCCM solutions; design and deploy medium to large scale SCCM environments (single to multi-tier sites).
• Prepare high-level architecture solutions for SCCM environments and interact with the Chief Engineer to understand business context and strategic direction.
• Provide integrated solutions using SCCM with 3rd party products SCUP and IVANTI; coordinate with teams to analyze requirements to meet customer needs.
• Ability to create SQL queries based on requirements; perform product assessments and provide recommendations.
• Coordinate and collaborate with others to analyze collected requirements and ensure plans meet customer needs and expectations.
• Establish and maintain security, integrity and business continuity controls and documents.
• Handle ITIL processes, including Escalated Incident Management, Change Management and Problem Management; manage incidents and customer escalations effectively.
• Design and deploy packaging, patch management and release management processes; work on Software Distribution packaging and scripting basics.
• Develop, deliver and share knowledge to peers via product training, mentoring of new hires, and team content development.
• Apply technology to improve existing products and internal systems; write ITSM documents and knowledge base articles.
• Continuously enhance Windows OS knowledge (server and client) and stay current with latest releases; support Windows OS upgrades.
• Work on AD concepts, including AD groups and infrastructure related to SWD tools.
• Demonstrate strong customer service, technical, communication and presentation skills; relay technical information to technical and non-technical audiences.
• Ability to work independently with minimal supervision and as part of a global team of engineers; flexible to support 24x7 basis as needed.
• Provide integrated solutions using existing SCCM capabilities alongside MBAM/Intune and Office 365 Apps for Enterprise deployments via SCCM and/or Intune; good knowledge of Intune and Co-Management.

Qualifications

• Strong knowledge of SWD products, especially SCCM 1611/1706/1806/2107 or latest CB; strong experience in Microsoft Intune (MDM) cloud solutions.
• Experience with Microsoft BitLocker Administration and Monitoring (MBAM).
• Experience with Office 365 Apps for Enterprise deployments via SCCM and/or Intune.
• Excellent technical, communication and presentation skills; ability to relay technical knowledge to both technical and non-technical people.
• Good knowledge of Windows Server OS and current Client OS.
• Basic knowledge of packaging processes and scripting.
• Ability to write SQL queries and perform incident management, handling customer escalations and complex issues related to Release, OSD and Infrastructure.
• Knowledge of ITSM processes and ability to write process and KB documents.
• Strong understanding of Active Directory and infrastructure related to SWD tools.
• Experience with coordinating and collaborating across teams to ensure solutions meet customer needs and expectations.