End‑User Computing & Desktop Architecture Engineer

Teciem; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Teciem designs, builds, and delivers treasury and capital markets software for financial institutions worldwide. You will contribute to strengthening the Digital Workplace by combining advanced technical expertise with architectural support across multiple countries.

In this role, you will enhance Windows 11/365, O365, and Modern Workplace environments, support workstation architecture evolution (Intune, Autopilot, CA, baselines), and provide Level 2/2.5 expertise to resolve complex incidents.

Qualifications

• Bachelor’s or Master’s degree in IT.
• Minimum 4 years of EUC/IT support experience.
• Experience with Windows 11/365, O365, Intune and Autopilot.

Responsibilities

• Design and evolve end-user computing and workstation architecture.
• Implement and maintain Intune configurations and compliance baselines.
• Provide Level 2/2.5 support for complex incidents.
• Assist deployment of Autopilot, Defender, Entra ID.
• Prepare documentation and knowledge-base articles.
• Ensure SLA and cross-country support.

Skills

Customer-service oriented

Autonomous and well-organized

Strong documentation discipline

Ability to work in international teams

Education

Bachelor’s/Master’s degree in IT

Tools

Intune

Autopilot

Defender

Entra ID

PowerShell

ServiceNow

Microsoft 365

Windows 11/365

O365

Networking basics

VDI

Job description

The Work We Do

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.

Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.

With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market’s needs, and adapts as markets evolve.

What will you contribute?

• In this role, you will contribute to strengthening and modernizing the Digital Workplace ecosystem by combining advanced technical expertise with architectural support. You will act as a reference engineer for end-user computing (EUC), workstation architecture, and Microsoft 365/Modern Workplace technologies across multiple countries.

• Your main contributions include:

• Enhancing stability, security, and performance of Windows 11 / 365, O365, and Modern Workplace environments.

• Supporting workstation architecture evolution, including Intune, Autopilot, Conditional Access, and compliance baselines.

• Providing Level 2/2.5 technical expertise to resolve complex incidents escalated from operations teams.

• Contributing to deployment, configuration, and lifecycle management of Intune, Autopilot, Defender, and Entra ID.

• Participating in modernization projects such as Zero-Trust, Modern Management, automation, and security hardening.

• Ensuring a seamless Digital Workplace experience through high-quality support, documentation, and cross-team collaboration.

Responsibilities & Deliverables

End-User Computing & Workstation Architecture

• Contribute to workstation architecture design, evolution, and standardization.
• Implement and maintain Intune configurations: device profiles, compliance rules, security baselines, and application deployment.
• Support Autopilot deployment processes and associated automation.
• Maintain hardware lifecycle and stock management across multiple countries.

Advanced Technical Support (Level 2/2.5)

• Diagnose and resolve complex incidents involving Windows 11/ 365, O365 applications, VPN, drivers, printers, and Mac devices.
• Provide onsite and remote technical support, including VIP and meeting-room technologies.
• Handle escalations from Level 1 and collaborate with Level 3 engineering teams, communication and support with external vendors.
• Ensure SLA compliance and incident documentation using ServiceNow.

Application Packaging & Deployment

• Package, test, and validate applications (Win32, MSIX, PowerShell scripts).

Microsoft 365 Support & Administration

• Provide operational expertise on Teams, OneDrive, and SharePoint Online.
• Collaborate with O365, Security, Network, and Architecture teams for cross-platform initiatives.

Documentation & Quality

• Produce and maintain technical documentation, knowledge-base articles, and procedures.
• Contribute to ticket quality reviews and continuous improvement of support workflows.

Security, Compliance & Modern Workplace

• Support endpoint security operations (Microsoft Defender for Endpoint).
• Participate in compliance audits and multi-country operational controls.

Expected Deliverables

• Intune configuration baselines, application packages, and Autopilot deployment assets.
• Workstation architecture documentation and operational procedures.
• Troubleshooting guides and updated knowledge-base articles.
• Regular reporting on inventory, compliance, and operational KPIs.

Technical Skills

• Windows 11/ 365
• O365 (Outlook, Teams, OneDrive, SharePoint )
• Intune (policies, apps, compliance)
• Autopilot
• ServiceNow
• PowerShell
• Networking fundamentals (LAN/Wi-Fi)
• VDI , Microsoft365

Personal Skills

• Customer-service oriented
• Autonomous and well-organized
• Strong documentation discipline
• Ability to work in international teams

Required Profile

• Bachelor’s/Master’s degree in IT
• 4 years minimum of experience in EUC / IT support

Diverse Minds, Shared Ambition

At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.

We’re committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.

We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we’re shaping a culture where diversity isn’t just celebrated — it’s essential to our success.