Empower Looking for Spec Service Desk – GWG Ind Mkts & Investments Systems-1 at Bengaluru, Karnataka

Empower; Bengaluru; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A financial services organization in Bengaluru is seeking a Service Desk Analyst. The role involves troubleshooting login issues, managing tickets, and providing 24x7 support. Candidates should have a Bachelor's in Computer Science or equivalent experience, along with strong communication skills. This position requires COVID vaccination compliance. Competitive compensation and an inclusive environment are offered.

Qualifications

• Graduation in Computer Science or a minimum of 4 years experience is required.
• Extremely good communication and customer service skills.
• Experience in troubleshooting basic Citrix issues.

Responsibilities

• Identify, fix, and setup NT login issues.
• Monitor emails, raise tickets, and manage escalations.
• Provide 24x7 support and work in shifts.

Skills

Active Directory

Microsoft Office

VPN setup

Customer service

Communication

Education

Bachelor's in Computer Science or equivalent

Job description

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

IT Service Desk– Service Desk Analyst

Mandatory Skills:
Technology

Active Directory/Exchange/LDAP

Microsoft Office (Outlook, MS word and Excel)

VPN connectivity and token setup

General

Graduated with Bachelors in Computer Science/any equivalent or a minimum of 4 years experience in the field is required

Extremely good communication and customer service skills

Identify fix and setup NT login issues

Password Rests/unlock

Respond to critical issues and follow escalation matrix

Experience in troubleshooting basic Citrix issues.

Setting up VPN connectivity / Soft and Hard token setup

SLA, Escalation Matrix and Escalation Management.

Monitoring Emails, raising tickets and assigning it to the respective Agents in the shift.

Act on requests from internal and external parties

Independent worker

Ability to follow written procedures

Detailed and Structured

Mult-tasker

Quick learner

Can troubleshoot issues and determine root cause

Ability to work on a task independently with minimal supervision.

Should be ready to work in any shifts – 24×7 Support.

COVID

COVID vaccinations are required for all individuals working in any Empower office location or who participate in in-person meetings and/or business activities, subject to state and local laws. Most Empower positions may require on-site presence on an occasional or regular basis and associates will need to provide proof of COVID vaccination, subject to state and local laws. Associates unable to comply with the COVID vaccination requirement due to medical reasons may request an accommodation.