Employee Relations Specialist, Human Resources

Cvent, Inc.; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading events technology provider is seeking an Employee Relations Specialist to manage workplace situations and conduct fair investigations. You will handle employee complaints, manage discipline issues, and ensure compliance with labor laws. The ideal candidate has proven experience in employee relations, excellent problem-solving skills, and professional certification. The role is critical in fostering a positive work environment and requires strong interpersonal and organizational skills.

Qualifications

• Proven work experience as an Employee Relations Specialist or similar role.
• Demonstrated knowledge of employment laws and regulations.
• Strong understanding and ability to handle confidential information.

Responsibilities

• Act as the single point of contact for employee issues.
• Handle end-to-end redressal of employee complaints.
• Lead the Cvent India Workplace Harassment Committee.

Skills

Problem-solving

Conflict resolution

Interpersonal skills

Decision-making

Attention to detail

Education

Professional certification as an Employee Relations Specialist

Job description

Overview:

Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship—a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds shared connections.

In this role, you will:

• Act as the single point of contact for investigating workplace situations, grievances, conflicts and employee issues for Cvent India.
• Handle end‑to‑end redressal of employee complaints.
• Ensure timely closure of investigations and maintain employee relations records in all relevant systems.
• Collaborate with different COEs, including Legal, to ensure a fair and unbiased investigation of any grievance or conflict, in accordance with labor laws and regulations.
• Manage employee discipline issues, including those in breach of the employee handbook clauses.
• Lead the Cvent India Workplace Harassment Committee.
• Monitor and analyze employee‑relations trends and develop and implement mitigation strategies accordingly.
• Assist in drafting, designing, interpreting, maintaining policies and HR processes, regulations, and programs in a manner conducive to company goals.
• Conduct regular audits of processes and policies to ensure compliance with existing labor laws.

Here’s what you need:

• Proven work experience as an Employee Relations Specialist or similar role.
• Demonstrated knowledge of employment laws and regulations.
• Proven record of strong problem‑solving, conflict resolution and mediation.
• Excellent decision‑making skills.
• Strong understanding and ability to handle confidential information.
• Outstanding interpersonal skills.
• Exceptional written and verbal communication.
• Excellent organizational skills and attention to detail.
• Professional certification as an Employee Relations Specialist.