Elevate X solutions

Gurgaon Portal; New Delhi; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

An established industry player is looking for enthusiastic Customer Care Executives to join their dynamic BPO operations in Gurgaon. This role involves engaging with customers through various channels, addressing their queries, and ensuring a high level of satisfaction. Ideal candidates will possess excellent communication skills in both English and Hindi, along with strong problem-solving abilities and adaptability to rotational shifts. This position offers freshers and experienced professionals a chance to grow in a supportive environment with competitive salary and comprehensive training. If you are ready to make a difference in customer service, this opportunity is perfect for you!

Benefits

Competitive Salary

Growth Opportunities

Comprehensive Training

Qualifications

• Strong communication skills and problem-solving abilities are essential.
• Freshers and experienced candidates are welcome to apply.

Responsibilities

• Handle customer inquiries via calls, emails, or chats.
• Resolve issues promptly and maintain customer satisfaction.
• Follow standard procedures and escalate unresolved issues.

Skills

Verbal Communication Skills

Written Communication Skills

Proficiency in English

Proficiency in Hindi

Problem-Solving Abilities

Basic Computer Knowledge

Typing Skills

Interpersonal Abilities

Teamwork

Adaptability to Rotational Shifts

Education

Minimum 12th Pass

Graduate

Job description

Job Title: Customer Care Executive

Location: Gurgaon

Salary: 15,000 - 25,000 per month

Job Description:

We are seeking enthusiastic Customer Care Executives for our BPO operations in Gurgaon. Responsibilities include handling customer queries, resolving issues efficiently, and ensuring customer satisfaction via calls, emails, or chat. Candidates must have strong communication skills, problem-solving abilities, and adaptability to rotational shifts. Freshers and experienced professionals are welcome. Proficiency in English and Hindi is preferred. Prior experience in BPO/customer service is a plus.

Skills Needed:

1. Excellent verbal and written communication skills.
2. Proficiency in English and Hindi (additional languages are a plus).
3. Basic computer knowledge and typing skills.
4. Strong problem-solving and interpersonal abilities.
5. Ability to work effectively in a team and under pressure.
6. Adaptability to rotational shifts.

Key Responsibilities:

1. Handle customer inquiries via calls, emails, or chats.
2. Resolve issues and provide accurate solutions promptly.
3. Maintain records of customer interactions and feedback.
4. Ensure a high level of customer satisfaction.
5. Follow standard operating procedures and escalate unresolved issues to higher authorities.
6. Meet quality and productivity targets as per company standards.

Benefits:

1. Competitive salary
2. Growth opportunities
3. Comprehensive training

Requirements:

1. Minimum 12th pass/graduate
2. Willingness to work in rotational shifts
3. Age Limit up to 28 Years