Editor Engagement

Cactus Communications; Mumbai; On-site; INR 3,734,827 - 6,535,947; Full time

Job summary

A remote-first organization is seeking a proactive individual to build relationships with a global network of freelance editors. You will serve as the main point of contact, ensuring freelancers feel supported and engaged. Responsibilities include onboarding, handling queries, managing escalations, and planning engagement initiatives. Ideal candidates should possess strong communication skills, empathy, and organizational abilities. This role allows for flexible working arrangements.

Qualifications

• Experience working with or supporting a remote workforce.
• Ability to handle sensitive situations with empathy.
• Strong ability to prioritize and organize tasks.

Responsibilities

• Act as the main point of contact for our freelance contractors.
• Ensure a smooth onboarding and offboarding experience.
• Handle freelancer queries and manage escalations.

Skills

Strong communication skills

Empathy

Organizational skills

Problem-solving

Data management

Multi-tasking

Job description

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

We are looking for a proactive and people-focused individual to build strong relationships with our global network of freelance editors. In this role, you will serve as the primary point of contact for our freelance contractors, ensuring they feel supported, engaged, and connected in a fully remote environment. From onboarding to ongoing engagement initiatives, you will play a key role in creating a seamless and positive experience that enables them to do their best work.

To succeed in this role, you should be empathetic, culturally aware, and highly organized, with strong communication skills and the ability to make quick, effective decisions.

Responsibilities

• Act as the main point of contact for our freelance contractors, supporting them throughout their journey with us
• Ensure a smooth onboarding and offboarding experience by coordinating with internal teams and keeping things on track
• Handle freelancer queries related to processes, systems, invoicing, and day-to-day operations in a timely manner
• Step in to manage and resolve escalations, working closely with relevant teams to close issues effectively
• Keep an eye on trends in freelancer concerns or challenges, and suggest improvements to make processes better
• Track engagement and attrition patterns, and take proactive steps to improve retention
• Plan and run engagement initiatives to help freelancers feel connected and part of a larger community
• Stay in touch with freelancers through regular check-ins to understand their experience and concerns
• Gather and analyze feedback from surveys and conversations, and share insights with stakeholders

Qualifications

• Have experience working with or supporting a remote workforce
• Are a strong communicator who genuinely enjoys interacting with people
• Are empathetic, approachable, and good at handling sensitive situations
• Can think on your feet and solve problems effectively
• Are comfortable working with data and drawing insights from it
• Can manage multiple priorities in a fast-paced, sometimes unstructured environment
• Are organized, reliable, and focused on getting things done

Accelerating from Anywhere

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.