EC Operations Lead Job ID: 295420

Truww; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading Experience Centre management firm based in Bengaluru seeks an experienced Operations Lead to oversee project execution across multiple cities. This role involves managing a team of Project Managers and Site Supervisors to ensure timely and high-quality launches of Experience Centres. The ideal candidate should have 5–10 years of project execution experience, strong leadership skills, and a B.Tech in Civil Engineering. This position requires excellent coordination and stakeholder management abilities, ensuring adherence to quality standards throughout the project lifecycle.

Qualifications

• 5–10 years of experience in project execution, interior fitouts, retail rollouts, or multi-site operations.
• Strong leadership experience managing site teams.
• Proven expertise in project scheduling and execution planning.

Responsibilities

• Oversee end-to-end execution of Experience Centres across cities.
• Directly manage Project Managers and Site Supervisors.
• Proactively identify execution risks and devise contingency plans.
• Ensure strict adherence to quality benchmarks.

Skills

Project execution

Leadership

Project scheduling

Vendor management

Stakeholder management

Communication

Education

B.Tech - Civil Engineering

Job description

Reporting Location: Bangalore (Primary)
Travel Requirement to other Cities: Occasional (Approx. once a month for 2–3 days during critical execution phases)
Reporting Structure: Rajat (Co-founder, Truww)

About the Role

The Experience Centre Operations Lead will manage a team of Project Managers and Site Supervisors who handle the on-ground execution of Experience Centres across multiple cities. You will own end-to-end delivery, ensuring timely and high-quality execution by coordinating with vendors, managing project schedules, resolving blockers, and driving the successful launch of Experience Centres within defined timelines.

Key Responsibilities

1. Project Delivery & Execution
   • Oversee end-to-end execution of Experience Centres across cities.
   • Ensure all centres are delivered on time, within deadlines, and at the highest quality.
   • Create and maintain detailed project schedules, milestones, and critical paths.
   • Monitor progress using weekly reviews, dashboards, and targeted follow-ups.
2. Team Leadership
   • Directly manage Project Managers and Site Supervisors responsible for individual centres.
   • Provide daily guidance, problem-solving support, and escalation handling.
   • Ensure team members follow execution SOPs, quality standards, and timelines.
   • Collaborate with the central team of design, procurement, and vendor management for seamless execution.
3. Risk Identification & Blocker Resolution
   • Proactively identify execution risks, site-level issues, and possible delays.
   • Devise contingency plans well in advance to prevent timeline slippages.
   • Act as the escalation point for all execution-related challenges.
4. Quality Governance
   • Ensure strict adherence to quality benchmarks at every phase of execution.
   • Validate material specifications, workmanship standards, and final handover quality.
   • Implement corrective actions wherever quality deviations are observed.

Required Qualifications & Skills

• 5–10 years of experience in project execution, interior fitouts, retail rollouts, or multi-site operations.
• Strong leadership experience managing site teams (site supervisors, project managers, contractors).
• Proven expertise in project scheduling, vendor management, and execution planning.
• Ability to anticipate blockers and proactively implement solutions.
• Excellent communication, coordination, and stakeholder management skills.
• Strong sense of ownership, accountability, and execution discipline.
• B.Tech - Civil Engineering