EAM Digital Transformation Lead – Value Realization (EAM / Connected Worker)
Innovapptive Inc
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Job summary
Innovapptive Inc. is seeking an EAM Digital Transformation Lead – Value Realization to own and scale value realization across global enterprise customers.
You will lead post-implementation programs, translate adoption into financial outcomes, and sustain value through governance, operating rhythms, and change management. You will engage with plant leadership, reliability heads, and executives to drive measurable results in maintenance cost reduction, asset uptime, and EBITDA expansion, while
Qualifications
- 8–12 years of experience across Customer Success, Value Consulting, Digital Transformation and EAM leadership.
- Strong hands-on experience with EAM / ERP systems (SAP PM preferred; Maximo a plus).
- Proven ability to translate operational improvements into financial outcomes.
- Experience working with large asset-intensive enterprises across multiple plants.
- Comfortable engaging with plant leaders, reliability heads, and executive stakeholders.
Responsibilities
- Own post-go-live value realization for a portfolio of global enterprise customers.
- Lead Value 360 programs translating adoption into quantified business outcomes.
- Drive backlog reduction, increased asset uptime, and EBITDA impact.
- Engage with plant leaders and reliability heads to governance value realization.
- Develop value cases, ROI models, and EBITDA summaries for C-level stakeholders.
Skills
Tools
Job description
EAM Digital Transformation Lead – Value Realization (EAM / Connected Worker)
Travel Type: 20-30% (India + Selctive Global Customer Travel)
About Innovapptive
Innovapptive is an enterprise SaaS company building an AI-powered Connected Worker Platform for industrial organizations.
Leading global enterprises including Shell, Hess, Westlake Chemical, Kimberly-Clark, Scott Miracle-Gro, and Newmont Mining, rely on Innovapptive to transform how work gets done across plants and field operations.
Our customers have achieved $50M+ EBITDA savings at a single enterprise, 10× improvement in frontline productivity, and 15–20% reductions in maintenance costs.
Innovapptive is recognized as a Leader in Frost & Sullivan's “Frost Radar 2025 - Augmented Connected Worker Platforms”, with acknowledgments from Gartner and LNS Research, and is backed by Vista Equity Partners and Tiger Global Management.
With headquarters in Houston and an engineering center in Hyderabad, we have 300+ employees across the U.S., India, and ANZ and are on a strong trajectory toward $100M ARR.
This is not a traditional EAM Digital Transformation Lead role.
The EAM Digital Transformation Lead is a hybrid of Customer Success Leader + EAM Digital Transformation / Value Consultant.
Your mission begins after implementation—owning Value 360 realization, ensuring customers translate usage into financial outcomes, and sustaining those outcomes through governance, operating rhythm, and change management.
You will act as a trusted advisor to plant leadership, reliability heads, and operations executives, driving measurable results such as:
- Maintenance cost reduction
- Increased wrench time & schedule compliance
- Backlog reduction
- Improved asset uptime
- Workforce productivity gains
- EBITDA expansion
1. Value 360 Ownership & Financial Impact Realization
Own post-go-live value realization for a portfolio of large, global enterprise customers.
Lead Value 360 programs translating Innovapptive adoption into quantified business outcomes.
- Build and present value cases, ROI models, and EBITDA impact summaries for C-level and VP stakeholders.
- Track, govern, and continuously expand realized value across sites, plants, and user personas.
- Act as a domain authority across:
- Work Identification
- Planning & Scheduling
- Execution
- Closure
- Preventive & Predictive Maintenance
- Partner with plant maintenance leaders, planners, schedulers, supervisors, and reliability engineers.
- Diagnose operational inefficiencies and align Innovapptive workflows to industry best practices.
- Guide customers on backlog reduction, downtime avoidance, and workforce productivity improvement.
- Analyze usage data, workflow adherence, ticket patterns, and adoption blockers.
- Convert insights into prescriptive adoption playbooks and operating cadences.
- Drive frontline behavior change through persona-based enablement and governance.
- Ensure Innovapptive becomes embedded into daily execution, not treated as a tool.
- Own QBRs / MBRs focused on value realization—not feature reviews.
- Facilitate executive-level conversations linking operational metrics to financial outcomes.
- Establish governance models to sustain value realization across multi-site deployments.
- Act as the primary escalation owner for value, adoption, and outcome-related risks.
Work closely with:
- Product & Engineering – feedback on gaps, defects, and roadmap priorities rooted in customer impact
- Professional Services – ensure handover completeness and value continuity
- Support – resolve systemic issues impacting adoption and outcomes
- Sales & Account Executives – support renewals, expansions, and value-backed growth motions
- Be the voice of the customer’s operational reality inside Innovapptive.
- Own renewal readiness by proving realized value well before renewal cycles.
- Identify expansion opportunities across:
- Additional plants / sites
- New personas (operations, warehouse, reliability)
- Additional Innovapptive module
- Partner with Sales to support value-based upsell and cross-sell motions.
Develop customer champions and executive sponsors.
- Identify and support case studies, reference accounts, and value storytelling.
- Represent customer success stories internally and externally.
Required Experience & Background
- 8–12 years of experience across:
- Customer Success
- Value Consulting
- Digital Transformation
- EAM / Maintenance & Reliability leadership
- Strong hands-on experience with EAM / ERP systems (SAP PM preferred; Maximo a plus).
- Proven ability to translate operational improvements into financial outcomes.
- Experience working with large, asset-intensive enterprises across multiple plants.
- Comfortable engaging with plant leaders, reliability heads, and executive stakeholders.
- Strong analytical skills—able to connect data, workflows, and outcomes.
- Experience in SaaS or industrial digital platforms preferred.
Core Competencies
- Deep understanding of maintenance & reliability operating models
- Strong executive communication and storytelling skills
- Ability to influence without authority
- Structured problem-solving and value articulation
- High ownership mindset—drives outcomes, not activity
- Comfortable operating in ambiguity and fast-paced environments
- Customer-obsessed, value-first orientation
Why This Role Matters
This role sits at the intersection of product, operations, and financial value.
You are not measured by NPS alone—you are measured by real-world impact.
If you want to:
- Be accountable for customer EBITDA outcomes
- Operate as a trusted advisor, not a support function
- Shape how industrial enterprises modernize frontline execution. This role is built for you.
Innovapptive does not accept and will not review unsolicited resumes from search firms.
Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
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