Manager, Strategic Account Manager - Remote ( Healthcare ) ( Specialty Pharmacy

AssistRx; Orlando (FL); Remote; USD 60,000 - 1,00,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to cultivate relationships with pharmaceutical partners. This role involves collaborating with executives to maximize value from innovative services. Responsibilities include developing strategic partnerships, presenting new ideas, and ensuring high client satisfaction through effective communication and problem resolution. The ideal candidate will have a strong background in customer support or sales, particularly within the pharmaceutical sector, and possess excellent technical skills. Join a supportive and progressive environment that values your contributions and offers competitive benefits.

Benefits

Competitive Pay Structure

Matching 401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability Insurance

Qualifications

• 3+ years in customer support or sales, preferably in Pharma.
• Strong technical skills and ability to solve complex problems.

Responsibilities

• Develop strategic partnerships with clients to enhance customer experience.
• Act as primary contact for sales and service, ensuring client satisfaction.

Skills

Verbal Communication

Written Communication

Problem Solving

Listening Skills

Technical Skills

Education

Bachelor's Degree

Tools

Project Management Software

CRM Tools

Job description

Manager, Strategic Account Manager - Remote (Healthcare) (Specialty Pharmacy)

The Senior Account Manager cultivates and maintains AssistRx's relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist's features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.

Responsibilities:

• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges, and infrastructure configurations to ensure an outstanding customer experience.
• Establish and maintain a role as advisor to clients and colleagues.
• Present new ideas and innovations to clients to upsell and enhance their products and services.
• Research high-level solutions for the client.
• Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist's features and benefits.
• Work with Client Services to solve complex support issues effectively.
• Manage the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
• Determine the most effective method of problem resolution by utilizing internal resources when necessary.
• Act as the primary point of contact for sales and service.
• Participate in client quarterly reviews, attend annual Plan Of Action meetings and other travel as needed.
• Plan milestones and track progress.
• Effectively keep others adequately informed by presenting information to everyone involved.

Requirements:

• Ability to effectively express ideas and thoughts verbally and in written form.
• Exhibit good listening skills and comprehension.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Bachelor's degree (B.A.) from a four-year college or university or equivalent experience.
• Minimum three years of experience working in a customer support and/or sales capacity role.
• Experience working for or in Pharma.
• Experience working with Pharmaceutical Brand Teams is essential.
• Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management strongly desired.
• Technical skills are a must.

Benefits:

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, & short-term disability insurance.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development
• Industries: IT Services and IT Consulting