e-Client Services Professional

Nomura; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Nomura Mumbai is seeking an Associate to support its eFX electronic trading offering. The role involves configuring clients for trading on Nomura Live and Multi Dealer Platforms, and providing real-time first-line support to clients.

You will coordinate onboarding for institutional clients and work closely with sales, trading and technology to resolve issues, ensuring smooth access to electronic liquidity.

Qualifications

• Experience in onboarding institutional clients to electronic trading platforms.
• Ability to provide first-line support for electronic trading issues.
• Collaborate with sales, trading and technology to resolve client problems.

Responsibilities

• Provide clients access to electronic liquidity on Multi Dealer Platforms and Nomura Live; daily interaction with sales and trading.
• Configure onboarding for clients to trade with Nomura on electronic platforms; act as central contact for institutional clients.
• Deliver first-line support for electronic trading issues with cross-functional teams.

Skills

Client onboarding

Electronic liquidity access

Multi Dealer Platforms

NomuraLive platform

First line support

Sales/trading liaison

Education

B.Com/ B.Sc/ IT

MBA/CA

Tools

FIX/APIs

Nomura Live platform

Job description

Job Summary

Job Title: e-Client Services

Country: IN

City: Mumbai

Skill Category: Global Markets

The eFX Client Services team is responsible for supporting Nomura's FX electronic trading offering to clients. This primarily means configuration of clients for trading on Multi Dealer Platforms, direct FIX/APIs and Nomura's single dealer platform - NomuraLive. The team provides real time first line customer support to clients and proactively monitors flows across platforms to identify and elevate issues.

Position Specifications

• Corporate Title: Associate
• Functional Title: Associate
• Experience: 3 - 5 years
• Qualification: Graduate B.Com/ B.Sc/ IT, or post-graduate MBA/CA
• Requisition No.: 11419

Role & Responsibilities

• Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Nomura Live (Nomura's FX trading platform). This involves daily interaction with sales and trading.
• Handling configuration of onboarding clients to trade with Nomura on electronic platforms- acting as the central point of contact for key institutional clients.
• First line customer support for clients requiring assistance with electronic trading. Partnering with sales, trading and technology to resolve client issues.

Key Objectives Critical to Success

• Ensuring that Nomura's eFX clients are granted electronic trading access in accordance with agreed procedures and policies in a seamless and efficient fashion - putting the client's experience first.
• Providing the eFX business and clients with real time support to facilitate a first class trading experience for the client.
• Build strong relationships with external and internal stakeholders to maintain an optimal operating model