Duty Manager

Hewlett Packard Enterprise Development LP; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Hewlett Packard Enterprise in India is seeking a Duty Manager for a hybrid role, requiring about 2 days per week in an HPE office. You will oversee incident escalation, cross-functional coordination, and executive communication for Aruba networking environments.

Strong PIR/RCA, incident documentation, and stakeholder management are essential to drive timely resolutions and service continuity. You will collaborate with ERT/TAC, Engineering, Supply Chain, and PLM, ensuring clear status updates and

Qualifications

• Bachelor's or Master's degree in a relevant field.
• Proficiency in PIR, RCA, and documenting escalation root causes.
• Strong networking, switching, and Wi‑Fi knowledge.
• Experience communicating resolutions to stakeholders.

Responsibilities

• Maintain cell phone accessibility during shifts and monitor leadership emails.
• Manage escalations end-to-end, set severity, assess impact, and track SLAs.
• Coordinate with ERT/TAC, Engineering, Supply Chain, and PLM to resolve bottlenecks.
• Deliver clear status updates to leadership and manage expectations.

Skills

PIR & RCA

Incident documentation

Networking & Wi‑Fi concepts

Stakeholder communication

Education

Bachelor's or Master's degree in a relevant field

Tools

Aruba

EdgeConnect

Juniper

ITIL/PMP (certifications)

Job description

Duty Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Aruba, an HPE Company, is a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernise their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” and creating new customer experiences across intelligent spaces and digital workspaces. Join us to redefine what is next for you.

What you’ll do

• Availability: Maintain cell phone accessibility during assigned shifts to receive critical calls from the leadership team and actively monitor incoming emails.


• Escalation Ownership & Governance: Monitor escalated cases from end-to-end upon receipt. Immediately establish severity levels, assess business impact, and identify SLA commitments.


• Cross-Functional Leadership: Engage internal stakeholders, including ERT/TAC, Engineering, Supply Chain, and PLM. Escalate to management (Theatre leaders, TAC management) when encountering resource allocation bottlenecks or communication barriers with customers or sales teams.


• Executive Communication & Stakeholder Management: Deliver clear, concise, and factual status updates to the leadership team. Manage stakeholder expectations regarding timelines, potential risks, and mitigation strategies. Serve as the trusted, primary interface between external customers and internal executives.

What you need to bring

• Education and Experience Required: Bachelor's or Master's degree in a relevant field.


• Knowledge and Skills: Proficiency in conducting Post Incident Reviews (PIR), Root Cause Analysis (RCA), and driving issues to closure. Ability to comprehensively document escalation root causes and preventative measures implemented. Strong skills in communicating incident resolutions and escalation closures to all relevant stakeholders. Strong foundational knowledge of networking protocols, switching principles, and Wi-Fi concepts. Demonstrated understanding of HPE Networking product portfolios, including Aruba, EdgeConnect, and Juniper (preferred).


• Additional Certifications: Valid ITIL or PMP certification (optional).

What We Can Offer You

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.


• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.


• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #aruba

Job: Engineering Job Level: TCP_03

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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