DocuSign CLM Technical Analyst

Exxon Mobil; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Medical plans and benefits

Training and development program

Tuition assistance program

Workplace flexibility policy

Job summary

A leading energy company in Bengaluru is seeking an experienced professional to support the DocuSign Contract Lifecycle Management platform. Your focus will be on ensuring system stability and assisting business users. The ideal candidate will have a minimum of 2 years' experience in CLM systems with strong knowledge in workflows and troubleshooting. This position offers competitive compensation and comprehensive benefits.

Qualifications

• Minimum 2 years of experience supporting DocuSign CLM.
• Strong knowledge of CLM workflows and document generation processes.
• Familiarity with Salesforce integration and data flows.
• Ability to work independently and manage multiple priorities effectively.

Responsibilities

• Provide daily operational support for the DocuSign CLM platform.
• Maintain and optimize CLM workflows and document generation logic.
• Collaborate with stakeholders to gather requirements and implement updates.
• Monitor system performance and proactively address issues.

Skills

Experience supporting DocuSign CLM

Knowledge of CLM workflows

System administration

Troubleshooting

Excellent communication skills

Tools

DocuSign

Salesforce

SAP CI

Job description

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At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net‑zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by pride in what we do and what we stand for.

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower‑emissions technologies.

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.

ExxonMobil’s affiliates in India

ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.

ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance and specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.

ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market‑development activities.

ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community‑building programs in India. Read more about our Corporate Responsibility Framework.

This role is responsible for the ongoing support, maintenance, and enhancement of the DocuSign Contract Lifecycle Management (CLM) platform. It ensures system stability, supports business users, and drives continuous improvement in contract‑related processes.

What you will do

• Provide daily operational support for the DocuSign CLM platform, including user access management, configuration, and issue resolution.
• Maintain and optimize CLM workflows, templates, and document generation logic.
• Collaborate with business stakeholders to gather requirements and implement configuration updates.
• Monitor system performance and proactively address issues to ensure platform reliability. Coordinate with IT and cybersecurity teams to manage integrations (e.g., SAP Ariba, O365, SSO, SAP CI) and ensure.
• hensive documentation, including configuration guides, workflow diagrams, and support runbooks.
• Participate in blueprint packaging and deployment.
• Support testing and validation during system upgrades and enhancements.

About You

Skills and Qualifications

• Minimum 2 years of experience supporting DocuSign CLM or similar contract lifecycle management platforms.
• Strong knowledge of CLM workflows, templates, and document generation processes.
• Experience in system administration, user management, and troubleshooting.
• Familiarity with Salesforce integration and data flows.
• Excellent communication and documentation skills.
• Ability to work independently and manage multiple priorities effectively.

Preferred Skills and Qualifications

• Experience with DocuSign CLM API integrations and DocuSign AI.
• Knowledge of SSO, MFA, and clause library configurations.
• Exposure to SAP CI or other middleware platforms.
• PMP, PMI‑ACP, or Scrum Master certification.
• At least 2 years’ experience in CLM Docusign troubleshooting and implementation
• Configuring and troubleshooting DocuSign workflows

Benefits

Competitive compensation

Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits

Global networking & cross‑functional opportunities

Annual vacations & holidays

Day care assistance program

Training and development program

Tuition assistance program

Workplace flexibility policy

Relocation program

Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

Equal Opportunity Employer

ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.