Documentation Consultant L3

Hewlett Packard Enterprise Development LP; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Hewlett Packard Enterprise Development LP is seeking a Documentation Consultant L3 to work onsite with our partner/customer offices in India. The role focuses on compiling and submitting comprehensive operational reports, extracting data from ITSM/EMS platforms, and maintaining structured knowledge documentation.

You will coordinate with SMEs, prepare evidence for milestones and audits, and help translate post‑RCA knowledge into actionable run books for L1/L2 teams.

Qualifications

• Proficiency in MS Word, Excel and PowerPoint for professional report preparation.
• Familiarity with automated report extraction from ITSM/EMS platforms.
• Understanding ITSM reporting structures: incident ageing, SLA compliance, MTTR/MTBF calculation.
• Knowledge management practices within ITSM environments; KM databases in Motadata ServiceOps.

Responsibilities

• Compile and submit the full suite of RFP‑mandated operational reports within contractually required timelines.
• Extract data from Motadata ServiceOps, Motadata AIOps, VuNet aiAPM, and DoP CRM to compile reports.
• Maintain KM documentation and version control; update SOPs, run books and logs.
• Prepare evidence packages for payment milestones, audits, and review cycles; support audits as needed.
• Coordinate with domain SMEs to capture post‑RCA knowledge for L1/L2 teams.

Skills

MS Word

MS Excel

PowerPoint

ITSM reporting

KM databases

Motadata ServiceOps

IT infrastructure

ITIL Foundation

Education

Bachelor's degree or higher in IT/Engineering/related

Tools

Motadata ServiceOps

Job description

Documentation Consultant L3 This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do

Compile and submit the full suite of RFP-mandated operational reports within the contractually required timelines: daily reports (uptime/downtime with reason; link down incidents at 11 AM and 4:30 PM; isolated branch data at 4 PM; L1/L2/L3 pending tickets at 1 PM); weekly call statistics; monthly MTTR analysis, frequent problem analysis, SI-wise performance reports, and group-wise SLA reports; quarterly MTBF analysis; online/on-demand incident alerts, RCA reports, and application bandwidth utilisation as requested. Extract data from Motadata ServiceOps (ticket ageing, resolver group reports, SLA compliance), Motadata AIOps (availability data, alert summaries), VuNet aiAPM (application performance data), and DoP CRM (incident counts) to compile each report; verify figures against source data before finalising. Maintain all CCCC operational documentation in version-controlled form: SOPs, run books, maintenance logs, DR drill records, post-incident review notes, and change records. Own the Motadata ServiceOps knowledge management repository: ensure articles are structured, tagged, current, and searchable by the L1 helpdesk team. Maintain the documentation change register; track every SOP or run book revision with version number, change summary, and effective date. Prepare evidence packages for payment milestone sign-offs, DoP audits, and VAPT review cycles; collate supporting documentation as requested by the Operations Manager. Co‑ordinate with domain SMEs to capture post‑RCA knowledge and translate it into structured run book entries usable by L1/L2 teams.

What you need to bring

Proficiency in MS Word, Excel, and PowerPoint for professional report preparation; familiarity with automated report extraction from ITSM/EMS platforms; understanding of ITSM reporting structures: incident ageing, SLA compliance, MTTR/MTBF calculation; structured approach to documentation version control, change tracking, and evidence management; knowledge management practices within ITSM environments; experience maintaining KM databases in platforms such as Motadata ServiceOps; basic familiarity with IT infrastructure and monitoring domains to accurately document technical operational processes. ITIL Foundation Certification. Minimum Qualification- B.E / B.Tech / M.Tech / MCA or equivalent. More than 5 years of experience in IT documentation, operational reporting, or technical content management within managed services environments.

What We Can Offer You

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #operations

Job: Services Job Level: TCP_01

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I‑9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Accessibility: HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, we encourage you to request accommodation in the appropriate channels. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data: Please ensure the resume you submit to us does not include any sensitive personal data such as disclosures of race, ethnicity, religion, or other protected categories. To the extent the resume you submit includes this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.