Dixit Infotech Looking for Desktop Support / Remote Support at Mumbai, Maharashtra

Dixit Infotech; Mumbai City; Remote; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Engineer to join their dynamic team. In this role, you will be responsible for addressing user tickets related to hardware, software, and networking, ensuring a seamless experience for all users. The ideal candidate will possess strong problem-solving and communication skills, along with hands-on experience in various operating systems. This position offers the opportunity to work in a collaborative environment, where your contributions will directly impact user satisfaction and operational efficiency. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• BSc in Computer Science or relevant field required.
• Experience in desktop support and troubleshooting essential.

Responsibilities

• Address user tickets for hardware, software, and networking issues.
• Create technical documentation and conduct remote troubleshooting.

Skills

Problem-solving skills

Communication skills

Multitasking skills

Customer-oriented attitude

Technical documentation

Education

BSc in Computer Science

B.Com

BA

Tools

MS Office 365

Active Directory

DNS

DHCP

Windows/Linux/Mac OS

AnyDesk

TeamViewer

VNC

Job description

Full Job Description

Roles and Responsibilities:

1. Addressing user tickets regarding hardware, software, and networking.
2. Installing applications and computer peripherals.
3. Guiding users with simple, step-by-step instructions.
4. Demonstrating excellent communication and teamwork.
5. Exhibiting strong problem-solving and multitasking skills.
6. Maintaining a customer-oriented attitude.
7. Creating technical documentation and manuals.
8. Conducting remote troubleshooting and testing alternative pathways until issues are resolved.

Qualifications:

1. BSc in Computer Science or a relevant field (e.g., B.Com, BA).
2. Knowledge of MS Office 365 and Outlook troubleshooting (2019, 2016, 2013, etc.).
3. Experience in using Active Directory, DNS, and DHCP.
4. Proven work experience as a Desktop Support Engineer/FMS.
5. Hands-on experience with Windows/Linux/Mac OS environments.
6. Working knowledge of office automation products and computer peripherals (e.g., printers, laptops, scanners).
7. Basic knowledge of network configurations and troubleshooting.
8. Familiarity with anti-virus program troubleshooting.
9. Knowledge of remote support applications (e.g., AnyDesk, TeamViewer, VNC).