Dispute Resolution Analyst I

Interactive Brokers; Mumbai Suburban; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Medical insurance

Life insurance

Free cafeteria

Food card

Shuttle service

Referral bonus

Team events

Job summary

Interactive Brokers seeks a Dispute Resolution Analyst in Mumbai to investigate client complaints, analyze trading activity, and provide well-documented resolutions to regulatory matters. You will handle issues across asset classes and ensure timely, compliant responses.

The role requires 3–5 years in financial services, strong communication skills, and proficiency with MS Word & Excel. Join a team focused on accurate investigations and client-focused resolutions.

Qualifications

• Strong written and verbal communication skills.
• Proficiency with MS Word & Excel.
• General knowledge of financial markets and products.
• Fluency in English; additional languages a plus.

Responsibilities

• Investigate client complaints across equities, options, futures, forex, and fixed income.
• Prepare clear, regulatory-compliant written responses and maintain detailed case records.
• Meet regulatory deadlines for complaint acknowledgement, investigation, and resolution.
• Translate complex market concepts into client-friendly language; escalate systemic issues with summaries and recommendations.

Skills

Communication

MS Word & Excel

Financial markets knowledge

English fluency

Education

Bachelor's degree in Finance/Economics/Business/Accounting

Tools

Bloomberg Terminal

Job description

Position Overview

As aDispute Resolution Analyst, you will investigate client complaints using proprietary systems and external platforms, analyze trading activity, and provide clear, well-documented resolutions to client concerns and regulatory matters.

Key Responsibilities:

Complaint Investigation & Resolution

Conduct comprehensive investigations into client complaints across equities, options, futures, forex, and fixed income, including:

• Trade Execution Issues: Order routing, non-executions, delayed executions, erroneous fills, and execution quality concerns
• Account Funding: Deposit/withdrawal delays, rejected transactions, third-party fees, and asset transfer issues
• Corporate Actions: Dividend payments, stock splits, mergers and acquisitions, and other corporate event processing
• Reporting & Tax Matters: Cost basis discrepancies, dividend allocation, and withholding tax concerns
• Platform & Technology: Connectivity issues, platform functionality, and data discrepancies
• Account Administration: Margin calls, liquidations, interest charges, and fee disputes
• Client Service Quality: Communication concerns and service level complaints

Documentation & Communication

• Prepare clear, professional written responses that comply with regulatory requirements and internal policies
• Document findings with supporting evidence and maintain detailed case records
• Meet regulatory deadlines for complaint acknowledgement, investigation, and resolution
• Translate complex technical and market concepts into client-friendly language
• Escalate systemic issues with comprehensive summaries and actionable recommendations

Process Improvement

• Identify trends in client complaints to recommend preventative measures
• Contribute to knowledge base articles and internal procedures
• Participate in cross-functional projects to enhance client experience

Required Qualifications

• Education: Bachelor's degree in Finance, Economics, Business Administration, Accounting, or related field (or equivalent professional experience)
• Experience: Minimum 3-5 years in financial services, with preference for:
  • Client complaint handling or dispute resolution
  • Brokerage operations or trade support
  • Banking operations or client relations
• Skills:
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Word & Excel
  • General knowledge of financial markets and products
  • Fluency in English (additional languages a plus)

Valued Additional Experience

• Programming skills valuable for data analysis and process automation
• Proficiency with AI tools for enhanced research, analysis, and productivity
• Experience with Bloomberg Terminal or similar market data platforms

Company Benefits & Perks:

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

The benefits package is subject to change at the management's discretion