Director, Technical Program Management - Integrated Service Delivery

EPAM Systems; India; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

EPAM Systems is seeking a visionary Director – Integrated Service Delivery (AI & Automation) in India. In this strategic role, you will lead large-scale, cross-functional delivery programs integrating product development, cloud operations, and managed services. Your expertise in AI-driven optimization and advanced automation will create measurable business impact.

The ideal candidate will have over 21 years of experience in IT, with a strong background in technology delivery management, including significant leadership in enterprise environments.

Qualifications

• 21-28 years of experience in IT.
• At least 15 years in technology delivery management.
• 5 years leading large-scale, multi-stream programs.

Responsibilities

• Oversee integrated engineering and operations programs.
• Adopt automation-first practices and AIOps.
• Define frameworks for governance and KPI reporting.
• Mentor senior program managers and delivery leads.

Skills

AI and Automation

DevOps pipelines

Cloud platforms (AWS, Azure, GCP)

Governance and risk management

Data-driven decision-making

AIOps

SRE principles

ITIL4 practices

Education

PMP Certification

SAFe Certification

ITIL4 Managing Professional

Cloud Architect Certification (AWS/Azure/GCP)

Tools

PowerBI

Grafana

Tableau

Job description

We are seeking a visionary Director – Integrated Service Delivery (AI & Automation) to lead large-scale, cross‑functional delivery programs across Engineering and Operations streams. In this strategic role, you will oversee multi‑domain programs integrating product development, cloud operations and managed services, drive transformation through AI‑driven optimization, advanced automation, and data‑led service management, creating measurable business impact across global enterprises.

Responsibilities

• Oversight of integrated engineering and operations programs across multiple accounts, ensuring EPAM's solutions deliver consistent business outcomes and operational excellence.
• Adoption of automation‑first practices and AIOps, embedding intelligence, monitoring and self‑optimization into delivery processes.
• Definition of scalable frameworks for unified governance, KPI reporting and performance analytics across engineering and operational streams.
• Serve as a trusted advisor to client executives, shaping digital transformation strategies that leverage automation, cloud and data‑driven operations.
• Leadership of modernization initiatives that integrate AI‑enabled DevOps, SRE principles and ITIL4 practices to improve reliability and speed.
• Mentorship and empowerment of senior program managers, delivery leads and cross‑functional teams to promote engineering rigor, automation culture and measurable efficiency gains.
• Translate delivery excellence into tangible value, including improved SLAs, optimized costs, predictive operations and enhanced customer experience across the delivery ecosystem.

Requirements

• 21-28 years of experience in IT, including at least 15 years in technology delivery management and 5 years leading large‑scale, multi‑stream programs in enterprise environments.
• Proven track record integrating Engineering and Operations through automation, AI and intelligent optimization techniques.
• Understanding of AIOps, SRE and infrastructure automation.
• Expertise in DevOps pipelines and cloud platforms (AWS, Azure, GCP).
• Background in enterprise service management frameworks (Agile, ITIL4, Lean) and modern Ops practices.
• Capability to manage distributed global teams and influence senior technology and business stakeholders.
• Skills in governance, risk management and data‑driven decision‑making using analytics tools (PowerBI, Grafana, Tableau).
• Nice to have: Experience driving AI‑led service transformation, intelligent automation programs or digital operations strategy at scale.
• PMP, SAFe, ITIL4 Managing Professional, or Cloud Architect (AWS/Azure/GCP).
• Exposure to advanced operational intelligence, AI/ML operations and continuous service optimization platforms.