Director, Technical Program Management’

MasterCard; Pune District; On-site; INR 4,000,000 - 6,800,000; Full time

Job summary

Mastercard seeks a Director, Technical Program Management to lead the Payment Reconciliation Intelligence programme within B&MI. You will drive programme-level initiatives, guide delivery teams, and collaborate with business and engineering partners to shape roadmaps and ensure successful outcomes.

You will apply deep Agile/SAFe expertise, manage cross-functional teams, and communicate effectively with stakeholders at all levels.

Qualifications

• Bachelor’s degree in computer science or engineering.
• Advanced level understanding of Agile/SAFe methodologies.
• Strong SQL skills.
• Hands-on experience with .NET or Java in web apps and microservices.

Responsibilities

• Lead major projects and complex assignments with broad scope and ROI.
• Own programme-level initiatives and lead multiple delivery teams.
• Develop and maintain solution and technology roadmaps.
• Create cost/time estimates and manage project scope.
• Organise and lead Agile/SAFe ceremonies and track progress with Jira/Rally.
• Analyze architecture and propose technical solutions; engage stakeholders.

Skills

Agile/SAFe

Project leadership

Stakeholder management

SQL

Education

Bachelor's degree in computer science or engineering

Tools

.NET

Java

Jira

Rally

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realise their greatest potential.

Title and Summary Director, Technical Program Management’ Overview Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realise their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Mastercard’s Business & Market Insights (B&MI) group empowers organisations to achieve growth & innovation goals by providing unparalleled data‑driven insights and advanced analytics. By leveraging proprietary data and global expertise, B&MI helps businesses make smarter, more informed decisions that drive profitability and success. We turn complex data into actionable strategies that lead to better outcomes and sustained competitive advantage.

We are currently looking for a ‘Director, Technical Program Management’ for Payment Reconciliation Intelligence programme within B&MI, to provide programme management leadership, cutting across different product areas.

Roles and Responsibilities

• Successfully lead major projects and complex assignments with broad scope and long‑term business implications. Collaborate with business and technical partners to scope the opportunities, outline potential value and ROI, and identify risks, benefits and constraints.
• Be the owner for all Programme‑level initiatives while also ensuring success of individual delivery teams. Provide people leadership to technical programme managers across the programme.
• Assist in examining commercially available and forthcoming industry technologies related to area of expertise. Research on current and upcoming technologies and application frameworks and provide recommendations. Proactively create and maintain solution and technology roadmaps.
• Create detailed cost and time estimates for implementing business solutions, define technical scope and requirements of the project and assist your team with managing scope during the lifecycle of the project. Identify Programme quality methodologies, define and track quality metrics and ensure continued process quality improvement within the programme.
• Manage multiple scrum teams and be responsible to organise and lead all Agile/SAFe ceremonies. Be accountable for overall progress of the committed projects and enhance processes to streamline deliveries. Champion in tracking initiatives progress/reports using Agile project management tools such as Jira, Rally.
• Develop good technical understanding of product architecture & flows and be able to propose technical solutions. Possess hands‑on technical capabilities to track, analyse or resolve critical issues and customer queries.
• Effectively manage internal and external stakeholders and participate in technical discussions as a programme representative.
• Help customers and the product/engineering teams make trade‑off decisions by considering all the data including business goals, technical platform strategy, customer experience and maintainability.

All About You

• Bachelor’s degree in computer science or engineering or equivalent work experience, with a proven track‑record of successfully leading and managing complex programmes/projects/products.
• Advanced level understanding of Agile/SAFe methodologies with a demonstrated experience in organising Agile/SAFe ceremonies, planning programme & iteration deliverables, leading scrum meetings, managing cost & effort estimation and driving prioritisation discussions.
• A solid foundation in Computer Science, with prior hands‑on experience on .Net stack and/or Java stack (preferably on web applications and micro‑services‑based software architecture and with an exposure to cloud technologies). Strong SQL skills would be a huge plus.
• Strong analytical and problem‑solving abilities, with quick adaptation to new technologies, methodologies, and systems.
• Excellent English communication skills (both written and verbal) and experience with managing internal and external stakeholders at all management levels.
• High‑energy, detail‑oriented and proactive, and ability to function under pressure in an independent environment along with a high degree of initiative and self‑motivation to drive results.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organisation and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.