Director, Technical Consulting (Salesforce Marketing & Data Cloud)

SalesForce-ad; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Salesforce Professional Services - Global Delivery Centre (GDC) seeks a Director, Technical Consulting to scale professional services delivery and enable technical architects across the globe. You will mentor teams, drive AI-enabled architectures, and partner with clients to deliver enterprise-grade Salesforce solutions.

You will shape architecture roadmaps, lead governance, and advance delivery methodologies for multi-cloud programs.

Qualifications

• 18+ years of experience leading Salesforce technical consulting projects.
• Strong application design skills with data, integration, and security architecture.
• Expertise in Salesforce Marketing & Data Cloud implementations.
• Expertise across Financial Services, Health & Life Sciences, Manufacturing, Retail, etc.
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, HTML/JS web tech.

Responsibilities

• Plan capacity, hiring, training, and mentoring Technical Architects.
• Guide customers on Enterprise AI Architecture and AI platforms.
• Lead initiatives to grow Architects’ consulting practice and knowledge base.
• Collaborate with Delivery Managers and Solutions Architects on technology solutions.
• Lead Enterprise Architecture and Governance for enterprise engagements.
• Run functional and technical workshops and drive delivery excellence.
• Oversee teams delivering Salesforce Industries Clouds projects with secure tooling.
• Establish CSAT and ROI frameworks measuring AI performance and value.
• Negotiate solutions and manage stakeholder expectations.
• Build trust with customer leadership and promote best practices with Salesforce.

Skills

Leadership

Capacity planning

Mentoring

Client advisory

Strategic thinking

AI platforms

English proficiency

Tools

Salesforce

Apex

LWC

HTML/CSS/JS

Cursor

Claude

GitHub Copilot

Job description

Description

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role Overview

Salesforce is currently seeking a Director, Technical Consulting (in the Architects’ Practice) to join our Global Delivery Centre (GDC) team. We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. The Director, Technical Consulting role plays a meaningful part in enabling, deploying, and building the careers of our technical architects team.

Responsibilities

• You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guide them on their CTA journey and their upskilling path across modern AI platforms.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture that drive increased business value.
• Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise, specifically driving the evolution of an AI-First Delivery & Engineering methodology within the practice.
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI environments, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds, ensuring teams leverage developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate delivery and enforce platform security.
• Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by collaborating with customers to establish evaluation frameworks that measure AI performance and business value.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.
• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce.
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

Minimum Requirements

• 18+ years of experience leading Salesforce technical consulting projects.
• Strong application design skills combined with strong data, integration, and security architecture skills.
• Expertise in leading Salesforce Marketing & Data Cloud implementations.
• Expertise in one or multiple domains of → Financial Services, Health & Life Sciences, Manufacturing and Automotive, Retail and Consumer Goods, etc.
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others).
• Proficiency in English.

Preferred Requirements

• CTA
• Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect).
• OmniStudio Developer/Consultant
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies, including hands-on delivery patterns for generative AI and agentic frameworks.
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
• A great listener with the ability to communicate with people in diverse roles.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Resourceful and innovative thinker who can work through and solve problems.
• Adept at navigating/mediating conflict and fostering healthy dialogue.
• Strong interpersonal skills - nurture effective working relationships with others.
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, AI evaluation frameworks, and outcomes.