Director, Technical Consulting (Salesforce Field Service/Data Cloud)

611 salesforce.com India Private Limited; Bengaluru; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Salesforce is seeking a Director, Technical Consulting to join the GDC team in Bengaluru. You will scale delivery, mentor a team of Technical Architects, and guide complex AI-enabled enterprise solutions for global clients.

The role emphasizes architecture governance, client advisory, and scalable delivery across Salesforce technologies. Candidates should have 18+ years of leadership experience in Salesforce consulting with strong data, security, and integration skills, and a proven track record

Qualifications

• 18+ years of experience leading Salesforce technical consulting projects.
• Strong application design skills with data, integration, and security architecture expertise.
• Expertise in Salesforce Field Service or Salesforce Data Cloud implementations.
• Experience across Financial Services, Health & Life Sciences, Manufacturing, Retail, etc.
• Must have Integration Architecture, Platform Security, IAM/Integration Security, Data Architecture, and Apex design patterns.

Responsibilities

• Plan capacity, hire, train, and mentor Technical Architects; guide their CTA journey.
• Advise clients on deploying Enterprise AI Architecture to drive business value.
• Grow the Architects’ consulting practice and contribute to the knowledge base.
• Collaborate with Delivery Managers and Solution Architects to architect tech solutions.
• Lead governance for enterprise-grade customer engagements and manage risks.

Skills

Salesforce Architecture

Security Architecture

Data Architecture

Apex Design Patterns

English proficiency

Leadership and mentoring

Tools

Salesforce/Apex

Triggers

Lightning Flows

Lightning Web Components (LWC)

HTML

CSS/JavaScript

Job description

Job Category Customer Success Job Details About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place!

Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs.

We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes!

We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role overview:

Salesforce is currently seeking a Director, Technical Consulting (in the Architects’ Practice) to join our Global Delivery Centre (GDC) team. We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. The Director, Technical Consulting role plays a meaningful part in enabling, deploying, and building the careers of our technical architects team.

Responsibilities:

You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guide them on their CTA journey and their upskilling path across modern AI platforms.

Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture that drive increased business value.

Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise, specifically driving the evolution of an AI-First Delivery & Engineering methodology within the practice.

Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.

Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.

Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI environments, and establish a program architectural roadmap.

Lead functional and technical workshops.

Demonstrate leadership skills in designing, delivering, testing, and deploying.

Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds, ensuring teams leverage developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate delivery and enforce platform security.

Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by collaborating with customers to establish evaluation frameworks that measure AI performance and business value.

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.

Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce.

Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

Minimum Requirements:

• 18+ years of experience leading Salesforce technical consulting projects.
• Strong application design skills combined with strong data, integration, and security architecture skills.
• Expertise in leading Salesforce Field Service or Salesforce Data Cloud implementations.
• Expertise in one or multiple domains of → Financial Services, Health & Life Sciences, Manufacturing and Automotive, Retail and Consumer Goods, etc.
• Integration Architecture (Must have).
• Platform Security (Must have).
• Identity and Access Management / Integration Security Sharing and Visibility (Must have).
• Data Architecture and Management (Must have).
• Architectural Design Patterns.
• Apex Design Patterns (Must Have).
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others).
• Proficiency in English.

Preferred Requirements:

• CTA Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect).
• OmniStudio Developer/Consultant.
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies, including hands-on delivery patterns for generative AI and agentic frameworks.
• Strong communication skills, both written and verbal.
• Able to effectively develop materials that are appropriate for the audience.
• A great listener with the ability to communicate with people in diverse roles.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Resourceful and innovative thinker who can work through and solve problems.
• Adept at navigating/mediating conflict and fostering healthy dialogue.
• Strong interpersonal skills - nurture effective working relationships with others.
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, AI evaluation frameworks, and outcomes.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

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