Director, Technical Consulting ( Salesforce Experience Mandatory )

Salesforce, Inc.; Hyderabad; On-site; INR 11,396,011 - 16,144,349; Full time

Job summary

Salesforce, Inc. is seeking a Director, Technical Consulting to join our Global Delivery Centre in Hyderabad, India. The role involves leading a team of Technical Architects, overseeing professional services delivery, and working closely with clients on critical business challenges. Candidates must possess 18+ years in Salesforce technical consulting, with expertise in Salesforce Industries Cloud and strong leadership skills. This opportunity offers a chance to shape the future and redefine what's possible together with our AI agents.

Qualifications

• 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 8+ years of people management experience.
• Expertise in Salesforce Industries Cloud, Integration Architecture, and Data Management.

Responsibilities

• Lead and mentor a team of Technical Architects.
• Serve as a trusted advisor to clients on technical solutions.
• Manage customer expectations and deliver optimized solutions.

Skills

Salesforce technical consulting

Leadership

Integration Architecture

Data Architecture and Management

Apex Design Patterns

Platform Security

Communication skills

Education

Salesforce Certifications (Admin, Developer, Sales, Service Clouds)

Tools

Salesforce Industries Cloud

Vlocity OmniStudio

Job description

Salesforce is currently seeking a Director,Technical Consulting (in the Industries Architects’ Practice) to join our Global Delivery Centre (GDC) team. We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. The Director, Technical Consulting role plays a meaningful part in enabling, deploying and building the careers of our technical architects team. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will help build our Industries Architects’ Practice through leading internal initiatives, contributing to the practice business plan, creating team enablement methodology, onboarding new architects, planning capacity and recruiting to build the team. This role is 25% billable and in addition to people leadership, you will work with our customers and partners as a senior technical architect/program architects to solve critically important business challenges using Salesforce’s Industries Cloud.* You’ll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries domain projects at 25% utilization and balance that with leading your team of Architects (and potentially, Managers).* You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as **guide them on their CTA journey**.* Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value* Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise* Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs* Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.* Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.* Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds* Ensure the success of these teams while securing the highest CSAT and business outcomes* Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders* Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce* Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion* 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.* 8+ years of people management experience* Strong application design skills combined with strong data, integration, and security architecture skills* Expertise in one or multiples of → Salesforce Industries Cloud, Sales/Service/Experience Cloud, and Vlocity OmniStudio* Expertise in one or multiple domains of → Financial Services, Health & Life Sciences, Manufacturing and Automotive, Retail and Consumer Goods, etc.* Integration Architecture (Must have)* Platform Security (Must have)* Identity and Access Management / Integration Security* Sharing and Visibility (Must have)* Data Architecture and Management (Must have)* Architectural Design Patterns* Apex Design Patterns (Must Have)* Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)* Proficiency in English* CTA* Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect).* OmniStudio Developer/Consultant* Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies* Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience* A great listener with the ability to communicate with people in diverse roles* Proven ability to analyze, design, and optimize business processes via technology and integration* Resourceful and innovative thinker who can work through and solve problems* Adept at navigating/mediating conflict and fostering healthy dialogue* Strong interpersonal skills - nurture effective working relationships with others* Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomesWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.