Director Solutions Delivery

Xceedance; Gurugram District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Xceedance in Gurugram, Haryana, is seeking an experienced Senior Project Manager to lead Duck Creek Policy and Claims initiatives. You will supervise multiple PAS teams, align with stakeholders, and drive program delivery end-to-end.

The role emphasizes governance, budget control, risk management, and continuous improvement across people, process, and technology. Strong PMP or equivalent and excellent communication are essential.

Qualifications

• 18+ overall experience with development or business SME background.
• 5+ years of experience in P&C domain.
• 5+ years experience in project management and delivery.
• Delivery and project management of at least 2 PAS teams with 30+ team size.
• Experience with onshore and offshore engagement models.
• Good written and verbal communication skills.
• Positive attitude, multitasker, should be able to work under stressful situations.
• Excellent team management skills.
• Project management qualification (PMP) or equivalent will be preferred.
• Good understanding of SDLC and waterfall/agile project methodologies.
• Knowledge of project management techniques and tools.
• Experience in strategic planning, risk management, and/or change management.

Responsibilities

• Manage and lead teams of analysts and developers on Duck Creek Policy projects.
• Mentor team, guide technical paths, and foster collaboration.
• Oversee budgeting, resource planning, and margin management.
• Report progress to senior leadership with risk and milestone updates.
• Coordinate RFIs and support business sales through conferences and market benchmarking.
• Drive platform upgrades and integration strategies for Duck Creek solutions.

Skills

Leadership

Stakeholder communication

Budgeting

People development

Strategic thinking

Risk management

Education

PMP or Project Management Certification

Tools

Duck Creek Policy

Duck Creek Claims

SDLC

Job description

Responsibilities

Management and Leadership of Teams (30%)

• Supervise a team of business analysts, developers, technical leaders, technical managers, and business analyst managers responsible for Duck Creek Policy applications.
• Mentor and develop the team by guiding on technical pathways to ensure growth of the team's technical capabilities while fostering a collaborative work environment.
• Provide leadership in resource allocation and define continuous improvements around people, process, and technology.

Stakeholder Communication and Strategic Initiatives (15%)

• Regularly communicate with senior management and IT stakeholders to assess needs, prioritize team's bandwidth, discuss team aspirations, skill indexes and align with stakeholders' strategic decisions.
• Participate in discussions with stakeholders on the roadmap and plan, help execute customer strategic initiatives as directed and track the progress across all.
• Lead monthly business review meetings with stakeholders and discuss monthly business & release outcomes, trends across production tickets, and ways to reduce the ticket count.
• Drive tool discussions to gain customer systems relevance across the organization.

Budget and Resource Management (25%)

• Oversee budgeting and financial planning for Duck Creek Policy system-related projects; ensure staffing is adequately available and as per contractual SLAs with the customer.
• Maintain the gross margin across the project.

Reporting to Senior Leadership (15%)

• Provide regular executive-level reports on the progress of Duck Creek Policy system projects, highlighting achievements, challenges, and upcoming milestones.
• Advise senior management on risks, opportunities for process improvements, and the future direction of policy system technology.

Organization Practice Initiatives (15%)

• Participate in RFIs across other Duck Creek accounts/projects and solution Duck Creek policy systems.
• Participate in Duck Creek conferences to help support the business sales team in establishing newer logos/accounts.
• Participate in market benchmarking of organization-wide roles based on Duck Creek salary inputs.
• Provide technical feedback on tools to improve efficiency and effort reduction across Duck Creek systems.
• Oversee implementation and optimization of Duck Creek Claims solutions, ensuring they meet the specific needs of the organization.
• Determine strategies for platform upgrades, technological advancements, and system integration.

Key Requirements

• 18+ overall experience with development or business SME background.
• 5+ years of experience in P&C domain.
• 5+ years experience in project management and delivery.
• Delivery and project management of at least 2 PAS teams with 30+ team size.
• Experience with onshore and offshore engagement models.
• Good written and verbal communication skills.
• Positive attitude, multitasker, should be able to work under stressful situations.
• Excellent team management skills.
• Project management qualification (PMP) or equivalent will be preferred.
• Good understanding of SDLC and waterfall/agile project methodologies.
• Knowledge of project management techniques and tools.
• Experience in strategic planning, risk management, and/or change management.