Director - Product Management (NGAGE CPaaS)

Comviva; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Comviva is seeking an experienced Product Leader to define the vision and multi-year roadmap for Ngage CPaaS, focusing on growth across channels like SMS, WhatsApp, and Voice. You will prioritize features based on market demand, revenue impact, and competitive positioning, aligning the roadmap with enterprise customer needs across BFSI, Retail, and Logistics.

Lead AI infusion across the platform, including conversational AI, personalization, and GenAI integrations, while guiding the product

Qualifications

• 10–15 years in product management, with strong experience in CPaaS / Communications / SaaS platforms.
• Proven experience working with or at companies like Twilio, Sinch, Infobip, or similar ecosystems.
• Deep understanding of messaging channels (SMS, WhatsApp, RBM, Voice APIs).
• Experience in building platform products and APIs at scale.
• Strong exposure to AI/ML or GenAI-led product innovations.
• Demonstrated ability to lead teams and influence cross-functional stakeholders.

Responsibilities

• Define and drive the product vision and multi-year roadmap for Ngage CPaaS.
• Identify growth opportunities across channels (SMS, WhatsApp, Voice, RBM, Email, Video).
• Prioritize features based on market demand, revenue impact, and competitive positioning.

Skills

CPaaS / SaaS

Platform products & APIs

AI/GenAI innovations

Leadership & cross-functional

Enterprise engagement

Job description

• Define and drive the product vision and multi-year roadmap for Ngage CPaaS
• Identify growth opportunities across channels (SMS, WhatsApp, Voice, RBM, Email, Video)
• Prioritize features based on market demand, revenue impact, and competitive positioning
• Align roadmap with enterprise customer needs across key verticals (BFSI, Retail, Logistics)
• Lead AI infusion across the platform:
• Conversational AI (LLM-powered chatbots, copilots)
• Personalization and campaign automation
• Drive integration of GenAI into developer and customer workflows
• Build differentiated capabilities vs competitors (e.g., Twilio, Sinch, Infobip)

Key Responsibilities

Product Strategy & Roadmap

• Define and drive the product vision and multi-year roadmap for Ngage CPaaS
• Identify growth opportunities across channels (SMS, WhatsApp, Voice, RBM, Email, Video)
• Prioritize features based on market demand, revenue impact, and competitive positioning
• Align roadmap with enterprise customer needs across key verticals (BFSI, Retail, Logistics)

AI & Platform Innovation

• Lead AI infusion across the platform:
• Conversational AI (LLM-powered chatbots, copilots)
• Intelligent routing & optimization
• Personalization and campaign automation
• Drive integration of GenAI into developer and customer workflows
• Build differentiated capabilities vs competitors (e.g., Twilio, Sinch, Infobip)

Product Execution & Deliver

• Work closely with engineering to deliver scalable, reliable, and secure platform capabilities
• Define product requirements (PRDs), success metrics, and GTM readiness
• Ensure high availability, performance, and compliance (SLA, NFRs, security)

Team Leadership

• Build and lead a high-performing product team (PMs, APMs)
• Mentor team on product thinking, execution rigor, and customer obsession
• Foster a culture of ownership, speed, and innovation

Customer & Ecosystem Engagement

• Engage with key enterprise customers and partners (telcos, aggregators, OTT platforms)
• Gather insights to improve product stickiness and reduce churn
• Drive partnerships across messaging ecosystems (WABA, RBM, etc.)

Business Impact

• Own product KPIs: adoption, revenue growth, margins, and customer retention
• Support sales and GTM teams with positioning, pricing, and solutioning
• Influence monetization strategies (usage-based, SaaS, bundles)

Required Qualifications

• 10–15 years in product management, with strong experience in CPaaS / Communications / SaaS platforms
• Proven experience working with or at companies like Twilio, Sinch, Infobip, or similar ecosystems
• Deep understanding of messaging channels (SMS, WhatsApp, RBM, Voice APIs)
• Experience in building platform products and APIs at scale
• Strong exposure to AI/ML or GenAI-led product innovations
• Demonstrated ability to lead teams and influence cross-functional stakeholders

Preferred Qualifications

• Experience in scaling CPaaS for enterprise (beyond telco-led models)
• Familiarity with global messaging regulations and telco interconnects
• Background in developer platforms, APIs, and SDK ecosystems
• MBA or equivalent business/technical leadership experience