Director, People Experience (Employee Experience and Engagement Platforms) [T500-18773]

McDonald's

Hyderabad

On-site

INR 1,752,848 - 3,067,484

Full time

14 days+

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Benefits offered by this job

Innovative work environment

Global collaboration

Professional development opportunities

Job summary

McDonald's is seeking a Director, People Experience for their Hyderabad office. This leadership role focuses on optimizing employee experience through strategic initiatives, enhancing workplace engagement technologies, and leading diverse teams. The ideal candidate will have a robust background in HR services and technology, driving innovations that align with McDonald's mission to enhance employee satisfaction.

Qualifications

Proven ability to lead cross-functional teams on a global scale.
Strong communication and advocacy skills.
Experience in global employee experience or workplace engagement.

Responsibilities

Develop and implement employee experience strategies.
Lead teams focused on implementation and technology integration.
Manage service vendors and improve technology systems.

Skills

Communication

Team Management

Cross-functional Leadership

Workforce Analytics

Education

Degree in Human Resources

Business Administration

Organizational Development

Tools

ServiceNow

Job description

Director, People Experience (Employee Experience and Engagement Platforms) [T500-18773]

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Description:

McDonald’s has an exciting opportunity for a Director, People Experience (Employee Experience and Engagement Platforms) role based in our India Global Business Services Office. You will be responsible for delivering a world-class knowledge portal and workplace engagement technology experience. Focused on optimizing technologies, driving adoption, managing special projects and user experience you will be leading the development and execution of employee experience technologies in alignment with McDonald’s strategic priorities. The successful candidate will have expertise in HR services and technology, a deep understanding of global employee experience expectations, and a passion for driving improvements that benefit both the company and its people.

The candidate is expected to reside within India.

Responsibilities:

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Employee Experience Strategy & Implementation:

Lead the development and implementation of a leading technology-enabled employee experience strategy that fosters a positive and inclusive work environment
Support the development and execution of HR service delivery strategies to enhance employee satisfaction, engagement, and efficiency while balancing McDonald’s strategic priorities and employee needs
Provide thought leadership and communicate the employee experience strategy and value proposition across the Global People organization to gain leadership buy-in
Develop metrics to track the effectiveness of employee experience initiatives and provide actionable insights for continuous improvement
Own the development and implementation of a roadmap of improvements on current employee experience technologies aligned to broader people experience strategies

Special Projects & Strategic Initiatives:

Manage and provide resources for special projects and initiatives, ensuring effective prioritization of work and project management through coordination with markets
Prioritize initiatives and develop roadmaps for implementation, leveraging workforce analytics and industry benchmarks to shape strategies

Team Leadership and Collaboration:

Supervise the day-to-day responsibilities of Employee Experience Specialists, ensuring alignment with broader organizational priorities
Oversee the Restaurant Digital Engagement team, ensuring the ongoing management and development of the Restaurant Digital Engagement tool

Technology and Vendor Management:

Manage service vendors and facilitate discussions on technical requirements for provided solutions
Collaborate with internal and external stakeholders to ensure tools and platforms meet organizational needs and drive engagement
Keep abreast on industry trend and innovations in employee experience technology to help drive ongoing innovation in McDonald’s systems

Qualifications

Basic Qualifications:

Degree in Human Resources, Business Administration, Organizational Development, or a related field
Experience in global employee experience, workplace engagement, or a related field with a multinational organization
Proven ability to lead cross-functional teams and drive large-scale organizational initiatives on a global scale
Strong communication and advocacy skills, with experience presenting strategies to leadership teams
Proficiency in using workforce analytics and benchmarks to shape employee engagement strategies
Proven track record of managing and mentoring global teams across multiple regions
Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly
Demonstrated ability to operate as a people manager, leading diverse, complex teams, fostering a culture of innovation and collaboration across global markets

Preferred Qualifications:

Experience managing digital engagement tools and platforms, especially in restaurant or retail environments (specific experience with ServiceNow a plus)
Proven success in managing vendors and ensuring technical solutions align with organizational goals
Strong business acumen
Exceptional communication (verbal and written) and interpersonal skills
Positive attitude and a willingness to learn; self-starter
Strong ability to influence others; able to build and drive a strong business case for people as a growth driver
Experienced in collaborating with cross-functional partners in a matrixed environment
Continuous improvement and growth mindset

Seniority level