Director of Talent Operations, Strategy & Automation

Micro1; India; Remote; INR 11,268,000 - 15,023,000; Full time

Benefits offered by this job

Equity compensation

Performance-based bonuses

Remote-first workforce

Health insurance reimbursement

Job summary

Cashback24x7 is seeking a Director of Talent Operations, Strategy & Automation to design and scale the human-data operations platform. You will own the automation roadmap, translate operational needs into technical requirements, and collaborate with Product, Engineering, and Finance to drive scalable systems across onboarding, subscriptions, and AI training deployments.

The role demands a strong track record in automating complex workflows, excellent analytical skills, and the ability to operate

Qualifications

• Significant experience in operations strategy, automation, product operations, systems, or business operations.
• Track record of turning complex, manual operations into scalable systems and workflows.
• Strong product judgment and ability to translate operational problems into technical requirements.
• Hands-on experience with process mapping, workflow design, automation, and systems implementation.
• Experience partnering with Product and Engineering to build internal platforms or operational tooling.
• Strong analytical and communication skills across technical and operational teams.
• Ability to operate from strategy through execution in fast-moving, ambiguous environments.
• Experience building or scaling internal operations platforms or workflow systems.
• Experience applying AI or agentic automation to operational workflows.
• Technical fluency with APIs, integrations, automation platforms, and system architecture.
• Experience in AI data operations, human-data infrastructure, marketplace operations, or distributed workforce operations.

Responsibilities

• Own the TO automation roadmap, prioritizing the highest-leverage opportunities to automate, redesign, or eliminate operational work.
• Redesign workflows for scale, identifying bottlenecks, failure points, and unnecessary manual work.
• Shape the Ops Platform, defining requirements, workflows, business logic, and success criteria for TO systems and engineering initiatives.
• Translate operations into systems, turning complex operational needs into clear product and engineering requirements.
• Work directly with operators to understand workflows, edge cases, pain points, and user needs firsthand.
• Drive cross-functional execution with Product, Engineering, Human Data, Recruiting, and Finance from discovery through rollout.
• Measure impact across operational capacity, cycle time, manual effort, reliability, and error reduction.
• Create visibility into priorities, progress, impact, risks, and dependencies across TO initiatives.

Job description

Job Title

Director of Talent Operations, Strategy & Automation

Job Type

Full-time

Location

Remote

The Role

We’re looking for a Director of Talent Operations, Strategy & Automation to build the systems and operating infrastructure that enable our human-data operations to scale. You will own the strategy and automation roadmap across Talent Operations, identifying where workflows should be automated, redesigned, or rebuilt. A core part of the role is shaping the Ops Platform, our internal system for managing pipeline creation, talent onboarding, subscriptions, and workflows across AI training deployments.

What You’ll Do

• Own the TO automation roadmap, prioritizing the highest-leverage opportunities to automate, redesign, or eliminate operational work.
• Redesign workflows for scale, identifying bottlenecks, failure points, and unnecessary manual work.
• Shape the Ops Platform, defining requirements, workflows, business logic, and success criteria for TO systems and engineering initiatives.
• Translate operations into systems, turning complex operational needs into clear product and engineering requirements.
• Work directly with operators to understand workflows, edge cases, pain points, and user needs firsthand.
• Drive cross-functional execution with Product, Engineering, Human Data, Recruiting, and Finance from discovery through rollout.
• Measure impact across operational capacity, cycle time, manual effort, reliability, and error reduction.
• Create visibility into priorities, progress, impact, risks, and dependencies across TO initiatives.

What We’re Looking For

• Significant experience in operations strategy, automation, product operations, systems, or business operations.
• Track record of turning complex, manual operations into scalable systems and workflows.
• Strong product judgment and ability to translate operational problems into technical requirements.
• Hands‑on experience with process mapping, workflow design, automation, and systems implementation.
• Experience partnering with Product and Engineering to build internal platforms or operational tooling.
• Strong analytical and communication skills across technical and operational teams.
• Ability to operate from strategy through execution in fast-moving, ambiguous environments.

Nice to Have

• Experience building or scaling internal operations platforms or workflow systems.
• Experience applying AI or agentic automation to operational workflows.
• Technical fluency with APIs, integrations, automation platforms, and system architecture.
• Experience in AI data operations, human-data infrastructure, marketplace operations, or distributed workforce operations.

Compensation & Benefits

The national pay range for this full‑time position is base salary of $120,000 –$160,000. All employees are eligible for equity compensation, and employees may also receive performance‑based bonuses, dependent on role and subject to company policies.

micro1 provides a comprehensive benefits package, including up to 100% reimbursement for health‑insurance premiums, paid time off, a 401(K) plan with a company match, and additional benefits designed to support a high‑performing, remote‑first workforce.

micro1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail].

Our hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision‑making.