Director of RCM Operations New

Asprcmsolutions; Chennai District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Asprcmsolutions in India seeks an experienced leader to own the revenue cycle operations for US clients, including charge capture, denial management, and AR follow-up. You will oversee senior managers, own client-facing performance numbers, and act as the operational counterpart to Client Services when CFOs inquire about metric movements.

The role requires demonstrable mastery of RCM metrics and the ability to explain drivers of net and gross collection rates, DNFB, and related KPIs.

Qualifications

• Mandatory mastery of RCM metrics including net/gross collection rates and DNFB.
• Deep expertise in days in AR, AR over 90, denial rate and first-pass resolution.
• Proven ability to own client-facing performance metrics and defend them to US stakeholders.

Responsibilities

• Own client performance metrics and end-to-end delivery for US clients.
• Lead denial prevention initiatives and multi-function teams across shifts.
• Conduct client operational reviews focusing on capacity, quality and cost.

Job description

You own how the revenue cycle actually runs for our US clients: charge capture and billing, eligibility and authorization, payment posting, denial management and AR follow-up. You lead senior managers and their teams, you own the client-facing performance numbers, and you are the operational counterpart to Client Services when a CFO asks why a metric moved. This role requires genuine fluency in RCM metrics. If you cannot explain what is driving a net collection rate or an AR over 90 trend, this is not your seat.

What you will own: Client performance metrics; End-to-end delivery; Denial prevention, not just denial work; Leadership of senior managers; Client operational reviews; Capacity, quality and cost

What we look for: MANDATORY: demonstrable mastery of RCM metrics, net collection rate, gross collection rate, days in AR, AR over 90, denial rate, first-pass resolution rate, clean claim rate, cost to collect, charge lag and DNFB; Twelve or more years in US healthcare revenue cycle operations, with five or more leading multi-function teams; Has owned client-facing performance numbers and defended them to US stakeholders; Deep denial management capability: CARC and RARC analysis, appeal strategy and root cause elimination; Strong people leadership at the senior manager layer across shifts