Director of Operations

Scrgww; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

SCRG seeks a results-driven Director to lead and grow its India operations in Chennai. You will manage people, recruiting, customer operations, business development, budget oversight, and financial governance, while aligning with Asia operations and client needs.

This hands-on leader will build a high-performing team and strengthen customer relationships. You will drive technology adoption, data-driven decisions, and continuous improvement across operations, quality, and cost efficiency to shape

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Supply Chain, Operations, or another relevant technical discipline; MBA is a plus.
• Minimum 10 years of relevant experience with leadership and people management.
• Strong experience in manufacturing, EMS, electronics, supply chain, or related manufacturing environment.
• Technical ability to interview and assess candidates for engineering/manufacturing roles.
• Strong commercial mindset with ability to identify opportunities and support business development.
• Proven customer-facing and people leadership experience.

Responsibilities

• Lead overall India operations across locations and functions.
• Ensure compliance with statutory, regulatory, tax, labor, and employment requirements.
• Maintain and improve local policies, procedures, controls, and operating practices.
• Drive productivity, efficiency, quality, and scalability improvements.
• Manage external service providers, facilities, vendors, and administrative requirements.
• Proactively identify and manage operational risks.
• Lead recruiting for customer-facing and internal positions in India and conduct technical interviews.
• Build, develop, and retain a high-performing team.
• Set performance expectations, monitor performance, and coach/drive improvements.
• Oversee onboarding, relations, engagement, and retention.
• Build strong customer relationships and understand business, manufacturing operations, and workforce needs.
• Support business development and new opportunities in India.
• Champion use of technology, data, AI, and automation across operations.
• Drive adoption of company systems and tools across recruiting, HR, operations, reporting, and customer management.
• Identify opportunities to automate and improve workflows.
• Use data to identify trends and support better decisions.
• Support regional/global tech and process-improvement initiatives.
• Develop, control, and optimize the India operating budget and forecast workforce requirements.
• Review payroll, expenses, and required payments; support audits and financial controls.
• Collaborate with Asia ops leaders and corporate functions.
• Take on additional responsibilities as the India business grows.

Skills

Leadership

People management

Recruiting

Manufacturing

Strategy

Business development

Data & AI

Budgeting

Vendor management

Interviewing

Education

Bachelor's in Engineering, Manufacturing, Supply Chain or related technical discipline

MBA (preferred)

Job description

• Reports to the VP of Asia Operations and is responsible for leading and growing SCRG's India operations, including people management, recruiting, customer operations, business development, budget oversight, and financial governance.
• This is a hands on leadership role requiring a strong manufacturing background and the ability to understand both the technical and business needs of our customers. The Director will actively support recruiting, including technically interviewing candidates for engineering and manufacturing related positions, while building and developing a high performing local team.
• The Director is also expected to identify growth opportunities, strengthen customer relationships, and drive the use of technology, data, AI, and automation to improve how we operate.

Duties and Responsibilities

1. Operations Leadership & Compliance

• Lead overall India operations across locations and functions.
• Ensure compliance with applicable statutory, regulatory, tax, labor, and employment requirements.
• Maintain and continuously improve local policies, procedures, controls, and operating practices.
• Drive improvements in productivity, efficiency, quality, and scalability.
• Manage key external service providers, facilities, vendors, and administrative requirements.
• Proactively identify and manage operational risks.
• Lead recruiting for customer-facing and internal positions in India.
• Conduct technical interviews and assessments for engineering, manufacturing, operations, and other relevant positions, or assign the appropriate technical expert when needed.
• Apply practical manufacturing and technical knowledge to assess candidate capabilities against customer requirements.
• Build, develop, and retain a high performing team.
• Set clear performance expectations and goals, regularly monitor individual and team performance, provide coaching and feedback, and take appropriate improvement actions, including initiating a Performance Improvement Plan (PIP) when needed.
• Oversee employee onboarding, relations, engagement, and retention.

3. Customer & Business Development

• Serve as a senior escalation point for customers across operational and technical matters.
• Build strong customer relationships and understand their business, manufacturing operations, technical requirements, and workforce needs.
• Work closely with Account Management and Sales to retain and expand existing accounts.
• Identify new business leads and opportunities in the India market.
• Support customer meetings, proposals, solution development, and new business opportunities.
• Maintain a strong understanding of India's manufacturing landscape, customer trends, and emerging opportunities.
• Support technical and operational customer projects, including sourcing, supplier selection, and other manufacturing supports.

4. Technology & Continuous Improvement

• Champion the use of technology, data, AI, and automation across India operations.
• Drive effective adoption of company systems and tools across recruiting, HR, operations, reporting, and customer management.
• Identify opportunities to automate repetitive work and improve workflows.
• Use data to identify trends, problems, and opportunities and support better decision making.
• Support regional and global technology and process improvement initiatives.

5. Budget & Financial Management

• Develop, control, and optimize the India operating budget.
• Maximize resource utilization and identify cost and productivity improvements.
• Forecast annual budgets and workforce requirements.
• Review and approve payroll, expenses, and required payments.
• Review financial reports and support Corporate Finance, Accounting, audits, and statutory requirements.
• Maintain appropriate financial controls and responsible management of company resources.

6. Other Responsibilities

• Collaborate closely with other Asia operations leaders, Account Management, Recruiting, HR, Finance, and corporate functions.
• Support regional and global initiatives as assigned.
• Take on additional responsibilities as the India business continues to grow.

Qualifications & Experience

• Bachelor's degree in Engineering, Manufacturing, Supply Chain, Operations, or another relevant technical discipline; MBA is a plus.
• Minimum 10 years of relevant experience, including significant leadership and people management responsibility.
• Strong experience in manufacturing, EMS, electronics, supply chain, or a closely related manufacturing environment is required.
• Strong understanding of manufacturing processes, engineering functions, supplier operations, quality, and supply chain.
• Must be technically capable of interviewing and assessing candidates for engineering and manufacturing related positions.
• Strong commercial mindset with the ability to identify opportunities, understand customer needs, and support business development.
• Proven customer facing and people leadership experience.
• Technology savvy and comfortable adopting new systems, digital tools, AI, automation, and data driven ways of working.
• Strong analytical, problem solving, communication, and influencing skills.
• Highly proactive and self driven, with a strong sense of ownership and the ability to anticipate needs, take initiative, and drive actions independently.