Director I - Cloud Infrastructure Services

UST; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

UST in Bengaluru, India, seeks a senior Digital Workplace presales leader to drive solution design and pursuit leadership for complex enterprise engagements. You will shape AI-enabled workplace transformations across EUD/DEX, UEM, and VDI domains, guiding cross-functional teams and influencing executive stakeholders.

Ideal candidates bring 15+ years in Digital Workplace or IT Infrastructure services, strong client-facing acumen, and expertise in generative AI tools to accelerate proposals and

Qualifications

• 15+ years of experience in Digital Workplace Services, EUC, or IT Infrastructure Services.
• Strong presales, solution architecture, and consulting experience with enterprise clients.
• Expertise in AI-powered Workplace Transformation, including Agentic AI, Generative AI, and Conversational AI.

Responsibilities

• Lead solution design and presales engagements for Digital Workplace opportunities.
• Develop AI-enabled workplace transformation solutions aligned to customer outcomes.
• Own transformation roadmaps, operating models, and business value propositions.

Skills

Digital Transformation

Customer Support

Pre-Sales Support

Stakeholder Management

Job description

Role Description

• Drive solutioning, consulting, and large-scale pursuit support across modern workplace transformation engagements.


• Lead the design of compelling, AI-enabled workplace transformation solutions aligned to customer business outcomes.


• Act as a trusted advisor to enterprise clients on next-generation workplace services, operating models, and transformation roadmaps.


• Provide pursuit leadership across Sales, Delivery, Practice, and Technology teams to shape differentiated, competitive offerings.


• Operate as a senior Digital Workplace leader with broad solutioning experience and deep expertise across multiple workplace domains.


• Key Solution Areas


• AI-powered Workplace Transformation (Agentic AI, Generative AI, AI Copilots, Conversational AI, Intelligent Automation)


• Service Desk & Enterprise IT Support


• Field Services


• Digital Employee Experience (DEX)


• Unified Endpoint Management (UEM) and Autonomous Endpoint Management (AEM)


• Windows 365, Azure Virtual Desktop (AVD), and VDI Key Skills & Experience


• 15+ years of experience in Digital Workplace Services, End User Computing (EUC), or IT Infrastructure Services.


• Strong presales, solution architecture, and consulting experience with enterprise clients.


• Expertise in AI-powered Workplace Transformation, including:


• Agentic AI


• Generative AI


• Conversational AI


• Proficient in leveraging Generative AI tools to accelerate and optimise:


• RFP/RFI responses


• Proposal creation


• Knowledge management


• Deep domain knowledge in:


• Service Desk & Enterprise IT Support


• Field Services


• Digital Employee Experience (DEX)


• Windows 365, Azure Virtual Desktop, and VDI solutions


• Experience in designing transformation roadmaps, operating models, and business value propositions.


• Strong client-facing, presentation, stakeholder management, and pursuit leadership skills.


• Key Responsibilities 1. Solution Leadership & Design


• Lead solution design and presales engagements for Digital Workplace opportunities.


• Develop compelling, AI-enabled workplace transformation solutions aligned to customer outcomes.


• Design transformation roadmaps, target operating models, and business value propositions.


• Own solution quality, assumptions, risks, and commitments across the pursuit lifecycle.


• 2. Pursuit & Bid Leadership


• Drive RFP/RFI responses, client workshops, proposals, and executive presentations.


• Lead bid-orals, solution walkthroughs, and executive-level solution defence sessions.


• Leverage Generative AI tools to accelerate and optimise proposal creation, solution documentation, and knowledge management.


• 3. Collaboration & Go-to-Market


• Collaborate with Sales, Delivery, and Technology teams to build differentiated and competitive offerings.


• Position next-generation workplace services leveraging:


• AI and Agentic automation


• Analytics and Digital Employee Experience


• Modern and autonomous endpoint technologies


• Engage OEMs, technology partners, and service partners to strengthen solution differentiation.


• Preferred Certifications


• ITIL


• Microsoft 365


• AI / Generative AI Certifications


• Ideal Candidate A seasoned Digital Workplace presales leader with deep workplace and AI transformation expertise, capable of leading complex enterprise pursuits, shaping compelling AI-enabled solutions, and influencing senior stakeholders to drive successful outcomes.

Skills

• Digital Transformation


• Customer Support


• Pre-Sales Support


• Stakeholder Management