Director, HXM Technology & Enterprise HR Platforms

Thenielsencompany; Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Thenielsencompany in Bengaluru, India, is seeking a Director for HXM Technology & Enterprise HR Platforms to lead the global HR tech ecosystem. The role commands ownership of SAP SuccessFactors, SmartRecruiters, 360Learning, and ECP, guiding a 35+ person team across geographies.

Based in the Bangalore GCC, you will drive a modern, secure, and scalable HR tech stack. You will steer multi‑year roadmaps, manage vendor relationships, and oversee budgets, governance, and global BAU operations, while

Qualifications

• Bachelor’s degree or equivalent in CS/IT/Engineering or related field.
• 15+ years of progressive technology leadership overseeing enterprise HR systems.
• Hands‑on leadership with at least two full lifecycle global implementations in core SuccessFactors modules.
• Expertise across SAP SuccessFactors, SmartRecruiters, and Employee Central Payroll.

Responsibilities

• Own and govern core HXM systems, including SAP SuccessFactors, SmartRecruiters, 360Learning and ECP.
• Develop a multi‑year transformation roadmap to enhance automation and platform scalability.
• Lead vendor management, RFPs, SOWs, and service delivery across HXM footprint.
• Oversee budgets, forecasting, and renewals for HXM software and integrations.
• Drive RBAC, security, governance, and compliance across global platforms.
• Manage end‑to‑end global implementations, upgrades, and integrations.
• Define KPIs and SLAs for BAU operations and tier‑3 support.
• Lead, mentor, and scale a 35+ member team and drive stakeholder alignment.

Skills

Governance & Security

Leadership & Scale

Stakeholder Management

Commercial & Financial Acumen

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

SAP SuccessFactors

SmartRecruiters

Employee Central Payroll

Job description

About the role:

The Director, HXM Technology & Enterprise HR Platforms will be the strategic technology leader responsible for the end-to-end management, governance, implementation, and continuous optimization of our global HR technology ecosystem.

Based in the Global Capability Center in Bangalore, this role will lead a team of 35+ professionals driving standardization, operational efficiency, system security, and technology enablement across all global entities. The Director will serve as the principal owner for SAP SuccessFactors, SmartRecruiters, 360Learning, Employee Central Payroll (ECP) platforms, ensuring high system reliability, business alignment, and a modern digital experience for all global employees.

Responsibilities:

Strategic Roadmap & HXM Platform Ownership

System Ownership: Act as the primary technology authority and business owner for core HXM systems, primarily SAP SuccessFactors (including Onboarding, Employee Profile, Performance & Goals, Talent Management, Integration to 3rd Party systems, and Employee Central Payroll), SmartRecruiters, 360Learning, and Integrations to 35+ odd various in-house and 3rd party systems.

Strategic Roadmap:

Develop and execute a multi-year HXM technology transformation roadmap focused on increasing automation, system capability, and vertical/horizontal platform scalability.

Vendor & Contract Management:

Direct RFP processes, draft and negotiate Statements of Work (SOWs), and manage third-party vendor performance and service delivery across the HXM footprint.

Financial Oversight:

Manage technology budgets, forecasting, and contract renewals for all HXM platform software and integration partners.

Governance, Security & Business As Usual (BAU)

RBAC & Security Management:

Drive global governance surrounding Role-Based Access Control (RBAC), data protection standards, operational compliance, and platform security frameworks.

Implementation & Project Execution:

Oversee full-lifecycle global implementations, system upgrades, third-party integrations, and module rollouts.

BAU Operations & SLA Management:

Define, monitor, and enforce operational KPIs and Service Level Agreements (SLAs) to guarantee baseline stability, system performance, and responsive tier-3 user support.

Stakeholder Management & Team Leadership

Team Leadership:

Lead, mentor, and build a high-performing team of 35+ HXM technology professionals, driving clear accountability, skill development, and strong operational output.

Cross-Functional Collaboration:

Partner closely with HR Information Systems (HRIS) data management leads, Global HR Operations (GHRO), Strategy & Architecture, and global business stakeholders to translate business requirements into technical deliverables.

Global Stakeholder Engagement & Change Management:

Serve as the primary point of contact for global executives, driving change management strategies, training plans, and stakeholder alignment to eliminate friction and elevate solution adoption.

Essential Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, HR Systems, or a related field.
• Experience: 15+ years of progressive technology leadership experience overseeing enterprise HR systems, global implementations, and complex system support operating models.
• Implementation Track Record: Hands‑on leadership experience running at least two full-lifecycle global implementations in core SuccessFactors modules: Onboarding, Employee Profile, Talent Management, Performance & Goals, Employee Central Payroll, and 3rd-party integrations.
• Core Systems Footprint: Expert-level mastery across SAP SuccessFactors, SmartRecruiters, Employee Central Payroll module suites.
• Certifications: Relevant certifications to manage the HXM footprint effectively and efficiently.

Key Skills

• Governance & Security: Deep knowledge of Role-Based Access Control (RBAC), system audit readiness, and HR technology governance.
• Commercial & Financial Acumen: Strong track record in RFP management, SOW drafting/negotiations, vendor performance oversight, and annual budget management.
• Leadership & Scale: Proven experience managing, scaling, and mentoring high-output teams of 35+ internal and external resources.
• Stakeholder Management: Exceptional communication skills with a proven track record of managing multi-market global stakeholders across HRIS, GHRO, IT, and business business lines.

Location

Willingness to be based in Bangalore, India, with flexibility for global travel as required.

About The Team:

We are a globally distributed, high-energy team dedicated to modernizing, standardizing, and securing HR technology workflows across our 35+ global markets.

Our culture is built on operational excellence, data-driven decisions, and empowering our employees to transform HR technology delivery.

We offer a challenging environment where your expertise in SAP SuccessFactors, SmartRecruiters, and digital HXM will directly impact employee experience worldwide.

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