Director, Expert Services

Saviynt Inc.; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Saviynt Inc. is seeking a Director to lead their Identity Security practice in Bengaluru, India. This role involves driving strategic growth, delivering high-quality service engagements, and managing critical consulting metrics like profitability and customer satisfaction.

Ideal candidates will have significant leadership experience in Identity Security, a strong understanding of IAM, and a proven track record in people management. Key responsibilities include leading complex projects and ensuring operational excellence.

Qualifications

• Significant leadership experience in an Identity Security practice.
• Strong experience in Identity and Access Management (IAM) domain.
• 15 years of consulting management experience focusing on customer satisfaction.
• 3-5 years of experience in a leadership role within a technical or consulting environment.
• In-depth knowledge of project management methodologies.

Responsibilities

• Lead solution design for complex identity security implementations.
• Promote architectural and development best practices.
• Manage consulting metrics such as utilization and customer satisfaction.
• Guide the implementation team on identity security best practices.
• Facilitate the development process for identity security solutions.

Skills

Leadership experience in Identity Security practice

End-to-end IAM project deliveries

Consulting management

Microservices architecture

Stakeholder management

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

The primary objective of this role is to lead and deliver customer projects, ensuring exceptional outcomes within our Identity Security practice. The Professional and Expert Services teams at Saviynt provide partners and customers with in-depth technical expertise and implementation support to guarantee success.

As Director, you will drive leadership, vision, and strategic growth for Saviynt's Identity Security Professional Services. This critical role focuses on delivering high-quality, profitable service engagements that foster trusted advisor relationships with clients. You will be instrumental in evolving and managing our identity security practice, ensuring its operational excellence and strategic alignment. Key responsibilities include managing critical consulting metrics such as utilization, profitability, revenue growth, and customer satisfaction specifically within the Identity Governance and Administration (IGA) and broader Identity Security domain.

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

What you will be doing:

• Understand the business context and lead the solution design for complex identity security implementations.
• Responsible for technology choices and decisions, with a strong focus on identity security architectural principles.
• Promote architectural and development best practices within the identity security context.
• Ensure projects are designed within approved architectural standards for identity solutions.
• Lead design reviews and implement best design principles for identity security.
• Provide technical leadership in all aspects of the SDLC, including system analysis, design, development, testing, and deployment for identity security projects.
• Demonstrate the ability to bring in a fresh perspective, generating new and imaginative ideas/approaches for identity security challenges.
• Facilitate the development process and operations for identity security solutions.
• Identify setbacks and shortcomings in identity security implementations and propose effective solutions.
• Define and enforce (through training & review) the architecture standards and guidelines specifically for identity security solutions.
• Guide the implementation team on identity security best practices.
• Contribute towards practice development tasks related to training and Statement of Work (SOW) validation for identity security engagements.

What you will bring:

• Must have significant leadership experience working within or running an Identity Security practice, with a deep understanding of its operational nuances, strategic development, and service delivery.
• Must have strong working experience in the Identity and Access Management (IAM) domain, involving a minimum of three end-to-end IAM project deliveries, specifically within an identity security practice context.
• 15 years of consulting management experience leading people to support customer satisfaction and understanding key consulting business metrics.
• 3-5 years of proven experience in a leadership role, with a strong background in people management within a technical or consulting environment.
• Demonstrated success in building and scaling Professional Services functions, ideally with a focus on identity security.
• In-depth knowledge of project management methodologies and practices.
• Strong working experience on microservices architecture.
• Strong experience leveraging design, architecture, and integration patterns for complex enterprise solutions.
• Excellent communication & stakeholder management skills, capable of influencing and advising at all levels.
• Ability to perform a cost-benefit analysis of assigned projects.
• Ability to work independently and as part of a team.
• Ability to estimate the implementation efforts for identity security projects.

If required for this role, you will:

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter.
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as:
  • Data Classification, Retention & Handling Policy
  • Incident Response Policy/Procedures
  • Business Continuity/Disaster Recovery Policy/Procedures
  • Mobile Device Policy
  • Account Management Policy
  • Access Control Policy
  • Personnel Security Policy
  • Privacy Policy

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.