Director, Documentation, Knowledge Management, & Automation

Amgen; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Amgen India Capability Center (AIN) seeks a Director, Documentation, Knowledge Management and Automation to define vision, operating model and multi-year roadmap for documentation, knowledge management and automation across the manufacturing network. This role translates TWFS objectives into scalable capabilities that improve documentation quality, speed, compliance and knowledge transfer.

As the primary integration point between AIN teams and Manufacturing stakeholders, the Director ensures

Job description

Career Category

Manufacturing

Job Description

The Director, Documentation, Knowledge Management and Automation is a key leader within the Amgen India Capability Center (AIN), accountable for establishing, scaling, integrating, and sustaining global documentation, content creation, knowledge management, and automation capabilities that support Amgen's manufacturing network.

This role defines the vision, operating model, and multi-year roadmap for Documentation, Knowledge Management and Automation, translating Manufacturing Technology and Workforce Strategy (TWFS) objectives into scalable capabilities that improve documentation creation, quality, speed, consistency, compliance, knowledge transfer, automation, and operational effectiveness across the enterprise.

The Director serves as the primary integration point between AIN-based teams and Manufacturing stakeholders, ensuring capabilities are fully embedded into enterprise standards, governance processes, and ways of working. The role has enterprise-wide impact through accountability for service delivery, operational performance, adoption, inspection readiness, capability maturity, and value realization across documentation, knowledge management, content development, automation, and operational support capabilities.

Roles and Responsibilities

Strategy & Roadmap

• Define and lead the Documentation, Knowledge Management & Automation vision, operating model, and multi-year capability roadmap aligned with global Manufacturing priorities.
• Translate Manufacturing TWFS objectives into scalable capabilities, governance models, workforce plans, automation strategies, and sustainable service delivery models.
• Drive transformation of manufacturing documentation and content creation processes through standardization, digitization, automation, and AI-enabled capabilities.
• Establish strategies that improve document quality, right-first-time performance, knowledge accessibility, training effectiveness, inspection readiness, and product release timelines.
• Partner with Manufacturing, Quality, Engineering, External Supply, Technology, and AI & Data leaders to identify and prioritize future capability investments and automation opportunities.
• Ensure alignment with enterprise documentation standards, quality systems, digital platforms, and regulatory requirements.

Execution & Delivery

• Own end-to-end delivery and performance of AIN-based Documentation, Knowledge Management & Automation capabilities and services.
• Lead teams delivering documentation, knowledge management, learning enablement, technical content, automation, and operational support services across the manufacturing network.
• Ensure delivery of high-quality, efficient, compliant, and scalable services that support manufacturing operations across the global network.
• Drive adoption of AI-enabled content generation, automated documentation workflows, knowledge management solutions, and digital content platforms.
• Establish and deliver against defined service levels, operational metrics, quality standards, and business outcomes.
• Drive measurable improvements in documentation cycle time, document quality, right-first-time performance, training effectiveness, knowledge transfer, inspection readiness, and operational efficiency.
• Ensure services support accelerated product release, reduced documentation burden, improved compliance, and enhanced user experience.
• Lead teams responsible for maintaining and continuously improving business-critical documentation, content management, workflow automation, and knowledge management technologies.
• Ensure supported platforms achieve defined reliability, availability, uptime, and service performance expectations while maintaining compliance and operational continuity.
• Establish effective support models, escalation pathways, incident management practices, and continuous improvement processes to sustain operational excellence.

Governance & Compliance

• Ensure all Documentation, Knowledge Management & Automation capabilities and services are executed in accordance with applicable GxP, regulatory, quality systems, records retention, and data integrity requirements.
• Establish governance forums that provide visibility to priorities, performance, risks, resource allocation, and value realization.
• Maintain inspection readiness and support internal and external audits, regulatory inspections, and quality assessments, as required.
• Partner with Quality, Manufacturing, and Technology organizations to ensure documentation processes and automation capabilities remain compliant and audit-ready.
• Champion a culture of compliance, operational excellence, accountability, and continuous improvement.
• Ensure appropriate controls, validation practices, documentation standards, and governance mechanisms are embedded within all supported capabilities.

Stakeholder Engagement

• Serve as the primary liaison for Documentation, Knowledge Management & Automation capabilities across the global Manufacturing network.
• Build strong