Director- Content QA (E Learning)

Mployee.me; Mumbai; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Excellent medical benefits

PTO + India public holidays

Competitive salary

Combined Onsite and Remote Work

Job summary

LRN in Mumbai, India, seeks a Director of Content QA to lead quality assurance for e-learning content across client projects. You will shape QA strategy, set standards, and mentor a growing team of QA professionals to ensure accuracy, consistency, and regulatory compliance in every delivery.

Ideal candidates bring 10+ years in content QA, familiarity with CMS/LMS tools, and a track record in high-volume, client-focused environments.

Qualifications

• 10+ years of experience in content QA, editorial, or quality assurance roles.
• Experience in e-learning, compliance, publishing, or B2B SaaS environments.
• Strong eye for detail and consistency.
• Proven experience managing teams.

Responsibilities

• Define and implement QA frameworks, guidelines, and checklists for content across formats (e-learning modules, translations, assessments, etc.).
• Lead, mentor, and scale a team of QA analysts/reviewers.
• Oversee QA reviews for all client deliverables, ensuring adherence to brand, instructional design, and compliance standards.
• Collaborate with Program Managers, Translation Team, and Product to align QA with client SLAs.
• Identify opportunities to automate QA workflows using AI/tools and track QA KPIs.

Skills

Editorial judgment

Team leadership

QA standards

Localization quality

Tools

CMS/LMS platforms

Job description

Position: Director- Content QA (E Learning)

Location: Mumbai, India

About LRN:

LRN is the world's leading dedicated ethics and compliance SaaS company, helping more than30 million peopleevery year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world's most respected and successfulbrands,we'reproud to be the long-term partner trusted to reduce organizational risk and drive principled performance.

Named one of Inc Magazine's 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Ourstate-of-the-artplatform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitiveadvantage.

About the role:

We are looking for a QA Content Lead to oversee the quality, accuracy, and consistency of LRN's content deliverables across client projects. This role will be responsible for defining quality standards, leading a team of QA specialists, and ensuring that all customized learning content meets LRN's high standards and client expectations.

The ideal candidate combines strong editorial judgment, process rigor, and team leadership, with experience in content quality assurance—preferably in e-learning, compliance, or B2B environments.

Requirements

What you'll do:

. Quality Assurance Strategy & Standards

• Define and implement QA frameworks, guidelines, and checklists for content across formats (e-learning modules, translations, assessments, etc.)
• Establish measurable quality benchmarks (accuracy, consistency, formatting, localization quality)
• Continuously improve QA processes using data and feedback loops

2. Team Leadership & Management

• Lead, mentor, and scale a team of QA analysts/reviewers
• Set clear performance goals and conduct regular reviews
• Drive accountability for quality metrics and turnaround times

3. Content Review & Governance

• Oversee QA reviews for all client deliverables, ensuring adherence to brand, instructional design, and compliance standards
• Handle escalations related to content quality issues
• Partner with content creators, instructional designers, and project managers to resolve defects

4. Stakeholder Collaboration

• Work closely with Program Managers, the Bespoke Team, Translation Team, Professional Services, Product, and Client Experience teams.
• Act as the point of contact for quality-related client feedback and audits
• Align QA processes with client-specific requirements and SLAs

5. Process Optimization & Automation

• Identify opportunities to automate QA workflows using AI/tools
• Implement scalable QA processes for high-volume content customization
• Track and report on quality KPIs and trends

What we're looking for:

• 10+ years of experience in content QA, editorial, or quality assurance roles
• Prior experience in e-learning, compliance, publishing, or B2B SaaS environments
• Strong eye for detail and consistency
• Proven experience managing teams
• Familiarity with QA tools, CMS/LMS platforms, and workflow systems
• Excellent written and verbal communication skills
• Experience working with global teams and handling localization quality is a plus

Preferred Qualifications

• Experience with instructional design principles
• Exposure to AI-driven QA tools or automation workflows
• Six Sigma / quality certifications (nice to have)

Benefits

• Excellent medical benefits, including family plan
• Paid Time Off (PTO) plus India public holidays
• Competitive salary
• Combined Onsite and Remote Work

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.