director, business operations

Randstad NV; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Randstad India is seeking a dynamic Head – Business Operations to partner with sales, delivery, finance, HR and corporate functions. You will drive monthly planning, governance and executive decision-making, translating strategy into actionable plans and ensuring successful execution across the organization.

You will lead cross-functional teams, optimize resources, develop pricing models, dashboards, and governance mechanisms to improve profitability and operational efficiency while reducing

Qualifications

• 15+ years of progressive experience in Business Operations, Strategy, PMO, Corporate Planning, or related fields.
• Experience in staffing, HR services, RPO, MSP, or IT Staff Augmentation.
• Understanding of staffing business models including Flexible/Temporary Staffing, Permanent Recruitment, and outcomes-based services.
• Experience managing key staffing metrics (GM%, NFI, DSO, billing efficiency, billable utilization).
• Experience overseeing contracts, pay-bill dynamics, and high-volume billing/collections.

Responsibilities

• Serve as the trusted advisor to the MD on strategic and operational initiatives.
• Drive planning, governance, stakeholder management and executive coordination across business lines.
• Provide business insights and facilitate cross-functional alignment and timely execution of key initiatives.
• Lead monthly financial planning, forecasting and P&L governance across functions.
• Develop pricing models, dashboards and governance mechanisms to improve profitability and visibility.

Skills

Staffing Financial Acumen

Operational Governance

Executive Communication

Cross-Functional Influence

Data & Analytics

Vendor Management

Tools

ATS

VMS

SAP

Salesforce

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Randstad India – Head, Business Operations

Reporting To: MD

Role Summary

We are looking for a highly driven Head – Business Operations to serve as the strategic partner to all the

business lines. This is a high-impact leadership role responsible for driving Business Operations across the

organization. Working closely with senior leadership across Sales, Delivery, Finance, HR and Corporate

Functions, you will drive business planning, operational excellence, financial governance, resource optimization

and executive decision-making.

You will connect the dots across functions, solve complex business problems, enable faster decision-making and

ensure strategic priorities are translated into execution. The role provides unparalleled exposure to business

strategy, finance, operations and executive leadership, making it an ideal platform for future business leadership

roles.

Key Responsibilities

• Serve as the trusted advisor to the MD on strategic and operational initiatives.
• Drive the MD's priorities through effective planning, governance, stakeholder management and executive coordination.
• Provide business insights, identify risks and opportunities & facilitate alignment across leadership teams.
• Facilitate communication between the MD and senior leadership, ensuring alignment, accountability and timely execution of key initiatives.

Business Planning & Financial Governance

• Partner with Finance and Business Leaders to drive monthly financial planning, forecasting and P&L governance.
• Monitor business performance across revenue, costs and margins, ensuring financial discipline and budget adherence.
• Lead the Annual Operating Plan (AOP) and Long-Range Strategy (LRS) planning process by coordinating cross-functional inputs, validating business assumptions and supporting executive presentations.

Business Operations

• Lead operational governance across customer engagements, ensuring adherence to contractual, commercial and financial commitments.
• Drive governance across contracts, resource allocation, timesheets, invoicing, collections and project profitability.
• Develop pricing models, profitability assessments, business dashboards and management reports to support business growth and decision-making
• Establish scalable processes, SOPs and governance mechanisms that improve operational efficiency and business visibility.

Executive Governance

• Drive preparation for monthly and periodic business reviews with the Managing Director, & EB.
• Prepare executive dashboards, strategic presentations & business analyses for decision-making.
• Track key decisions and action items to ensure timely execution and closure.

Key Outcomes

• Success in this role will be measured by the ability to:
• Enable faster, data-driven decision-making for the MD and senior leadership.
• Improve business performance through strong financial governance and operational excellence.
• Simplify business operations through standardized processes and governance.
• Improve cross-functional collaboration, execution discipline and organizational agility.
• Reduce operational overheads for Sales and Delivery teams, enabling them to have greater focus on customers and business growth.

Desired Skills & Experience

Experience

• 15 years of progressive experience in Business Operations, Strategy, PMO, Corporate Planning, or
• Commercial Governance within Staffing, HR Services, Recruitment Process Outsourcing (RPO),
• Managed Services (MSP), or IT Staff Augmentation.
• In-depth understanding of staffing business models—including Flexible/Temporary Staffing, Permanent
• Recruitment, Executive Search, and Outcome-based Services.
• Direct experience managing key staffing operating metrics: Gross Margin (GM%), Net Fee Income
• (NFI), Days Sales Outstanding (DSO), Billing Efficiency, Billability/FTE Utilization, and Bench Management.
• Proven track record in overseeing commercial contracts, pay-bill dynamics, statutory compliance
• frameworks (labour laws/PF/ESI), and high-volume billing/collection processes.

Skills & Competencies

• Staffing Financial & Commercial Acumen: High proficiency in evaluating client contracts, rate cards,
• markup structures, gross margin leakage, and complex pay-bill mechanics across different labor
• categories.
• Operational & Fulfilment Governance: Deep understanding of the end‑t o‑end recruitment lifecycle,
• candidate pipeline metrics, onboarding compliance, timesheet management, and operational SLAs.
• Executive Communication & Storytelling: Ability to translate complex staffing operations and client
• performance data into sharp executive dashboards, board packs, and strategic slides.
• Cross-Functional Influence: Proven ability to drive alignment across Sales, Delivery/Recruitment
• Operations, Finance, Legal, Credit Control, and HR.
• Process Scaling & Optimization: Track record of driving automation, standardizing SOPs, and lowering
• Cost-to-Serve while boosting operational yield across business lines.
• Data & Tech Proficiency: Advanced analytical skills in Excel/Google Sheets (financial/margin modeling)
• and familiarity with modern Applicant Tracking Systems (ATS), Vendor Management Systems (VMS),
• and ERPs (e.g., SAP, Salesforce)

skills

• Sales Management
• Balanced Budgeting
• Operations Management
• Kpi Reporting
• Risk Management
• Vendor Relationship Management