Direct Consumer Lending Specialist

U.S. Bank; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

U.S. Bancorp India, a U.S. Bank subsidiary, is seeking a loan analysis professional to verify and move loans through the approval process.

The role requires reviewing inbound files, requesting missing documents, and ensuring accuracy and compliance. You will collaborate with underwriting and fulfillment teams to resolve issues and maintain service levels. The position emphasizes attention to detail, familiarity with income/credit/asset documentation, and strong communication skills in a dynamic

Qualifications

• Attention to detail and accuracy are essential.
• Familiarity with income, credit and asset documentation.
• Ability to navigate multiple software applications at once.
• Strong communication and organizational skills.
• Basic understanding of Home Equity lending processes.
• Foundational knowledge of lending regulations and compliance.

Responsibilities

• Perform loan analysis verification and manage outbound pipeline.
• Take ownership of inbound files and review for completeness.
• Request missing documents to progress loans forward.
• Maintain customer service and pipeline management to meet goals.
• Review loan files for accuracy and completeness.
• Escalate unresolved issues to onshore DCLS.
• Notate documentation for underwriting review.
• Provide timely answers on loans in process and next steps.
• Perform other duties as needed and ensure compliance with ethics and AML standards.
• Review customer documentation and make approval decisions on moderately complex accounts under supervision.

Skills

Attention to detail

Income/credit/asset docs

Software navigation

Communication skills

Home Equity lending basics

Lending compliance basics

Job description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

1. This positionis responsible forperforming loan analysis verification activitiesand outbound pipeline ownership. Provides overall problem resolution for operational issues and has a clear understanding of all required stipulations to efficiently move loans through the loan approval process.
2. Takes ownership ofinboundfilesand performs necessary file reviews to ensure file completion.
3. InitiatesNotice of Incomplete, if needed,to obtain required, outstandingdocuments (e.g., paystubs, tax returns, divorce decrees,homeownersinsurance, financial statements, etc.) necessary to progress the loan forward and complete verifications.
4. Maintains a high level of customer service and pipeline management to ensure production goals are met.
5. Reviews the loan file and application for accuracy and completeness.
6. Escalates issues or problems if unable to resolve, by engaging with the onshore DCLS.
7. Reviews and notates documentation to underwriting for review.
8. Delivers answers on loans in process, processes, underwriting guidelines, documentation and next stepstobroaderFulfillmentteam or management as needed.
9. May perform other duties as needed or assigned.
10. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas.
11. Under minimal supervision review customer documentation and make approval decisions on moderately complex accounts.

Skills

• Must have: Attention to detail & accuracy
• Familiarity with income, credit, and asset documentation
• Ability to navigate multiple software applications at a time.
• Strong communication and organizational skills
• Basic understanding of the Home Equity lending process
• Basic understanding of foundational lending compliance and regulations requirements

Nice to have

• Knowledge of Home Equity products
• Knowledge of underwriting guidelines
• Understanding of complex tax documentation, including that for self-employed borrowers

Work Mode: WFO

Shift Timings: 1:30 PM to 10:30 PM

Location: Chennai

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

About U.S. Bancorp India

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you excel at—and from Day One.