Dir-Events

St. Regis Hotels & Resorts; Goa; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

St. Regis Hotels & Resorts is seeking an experienced Manager to oversee the management of Special Events at our Goa property. This role ensures the proper execution of events, profitability, and staff satisfaction in line with Marriott standards.

The ideal candidate will manage budgets, coordinate with vendors, and lead a team to deliver exceptional guest experiences across all events. This is a full-time on-site leadership role based in South Goa.

Qualifications

• 3 years experience in event management, food and beverage, sales or related professional area.
• 2-year degree from an accredited university in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in event management, F&B, sales or related area.

Responsibilities

• Manage Special Events operations and budgets.
• Review scheduled events with direct reports; troubleshoot challenges.
• Ensure groups will impact property operations are apprised.
• Maintain special event space and heart of the house areas.
• Maintain furniture and equipment and inventory per guidelines.
• Lead execution of brand service initiatives in event management.

Skills

Event management

Budgeting

Vendor management

Team leadership

Customer service

Education

High school diploma or GED

2-year Hospitality/Hotel Management degree

Job description

Additional Information

Job Number: 26140626

Job Category: Event Management

Location: 438 1 34 Mobor, Salcette Cavelossim, South Goa, Goa 403731, India VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Management

Job Summary

Responsible for the management of Special Events. Leads, implements, and maintains a management philosophy in alignment with company standards. The position has overall responsibility for ensuring the proper execution of special events as well as achieving profitability, event planner and employee satisfaction and the financial performance of special events.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Special Events Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Ensures the property is apprised of all groups that will impact property operations.
• Ensures special event space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Leads the execution of brand service initiatives in event management areas.
• Develops an event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.

Leading Special Events Team

• Holds event management team accountable for desired service behaviors related to product and service delivery.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Assists in execution of departmental goals in game plans.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
• Creates and achieves the Special Events’ annual operating budget.
• Works with all areas in Special Events division to establish content and pricing.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Consults with customers in order to determine objectives and requirements for events.
• Reviews customer feedback data to identify service failures and provide guidance on problem resolution.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and regulations.
• Reviews property specific event operations annually and makes appropriate adjustments.
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Communicates and ensures departmental and property emergency procedures are executed when necessary.
• Ensures that regular, ongoing communication is happening in all areas of event.
• Provides performance feedback using company feedback process.

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About St. Regis Hotels & Resorts

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.