Digital Solutions Analyst 12 Month Contract

Town of Milton; Coimbatore District; Hybrid; INR 9,560,000 - 11,950,000; Full time

Benefits offered by this job

Health benefits

Hybrid work options

OMERS pension eligibility

Paid time off

Employee discounts

Job summary

The Town of Milton seeks a Digital Solutions Analyst on a contract basis to bridge business needs and technology within the IT department.

Reporting to the Manager, Digital Transformation, you will lead requirements, design solutions, coordinate delivery with IT and vendors, and drive adoption of digital services to improve efficiency and decision-making. 35 hours weekly, salary $99,994–$124,994, hybrid work options.

Qualifications

• Bachelor’s degree or diploma in IT, BA, CS, or related field.
• Five years of experience in business analysis, digital solutions, or IT project support/management.
• Experience supporting technology implementations and requirements development.
• Exposure to Microsoft 365 platforms and integrated systems.
• CBAP/CCBA/ECBA or working toward certification.
• Microsoft certifications (Power Platform, SharePoint) and ITIL Foundation.
• Strong analytical and problem-solving capabilities; effective communication.
• Understanding of accessibility (AODA) and public sector requirements.

Responsibilities

• Lead intake assessment, evaluation, enrichment, and requirements gathering.
• Define functional and non-functional requirements; evaluate options.
• Coordinate delivery with IT, vendors, and business stakeholders.
• Monitor KPIs and service outcomes; identify improvements.

Skills

Business analysis

Requirements gathering

Stakeholder engagement

Solution design

Project coordination

Microsoft 365

Power Platform

SharePoint

ITIL

Communication

Education

Bachelor’s degree in Information Technology, Business Analysis, Computer Science, Public Administration

CBAP / CCBA / ECBA certification or working toward

Microsoft certifications (Power Platform / SharePoint)

ITIL Foundation

Tools

Microsoft 365

Power Platform

SharePoint

Visio

Data mapping

Job description

Job Description:

Job Type: Contract

Department: Active Directory Required, Information Technology

Salary: $99,994.00 - $124,994.00

Close Date (closes at 12:00 am on date noted below): September 9, 2026

Hours per Week: 35

Openings: 1

Position Summary

About Milton

Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

• Annual Salary Range: $99,994 - $124,994
• Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.
• Eligibility to participate in the OMERS pension plan
• Paid time off, including vacation, incidental and volunteer days
• Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)
• For further details of what we offer, please visit Why Milton

Position Summary

Reporting to the Manager, Digital Transformation, the Digital Solutions Analyst is responsible for bridging business needs and technology solutions to advance the Town of Miltons digital transformation initiatives.

The role involves intake evaluation, business and solution analysis, requirements management, solution design, and coordination of implementation activities across a portfolio of digital initiatives. The incumbent collaborates with IT, vendors, project teams, and business stakeholders to assess opportunities, recommend solutions, and support successful implementation and adoption of digital services.

This role supports a data-driven and customer-centered culture by enabling digital solutions that improve service delivery, operational efficiency, and decision-making.

Major Job Responsibilities

Key Responsibilities Include:

• Business Analysis & Requirements

  • Lead intake assessment, evaluation, enrichment, and requirements gathering activities for digital transformation initiatives.
  • Apply structured analysis techniques such as stakeholder needs analysis, root cause analysis, and process mapping.
  • Support prioritization of initiatives based on business value, strategic alignment, and return on investment.
  • Provide guidance, mentorship, and coordination of Business Analysis activities across assigned initiatives.

• Solution Design

  • Define functional and non-functional requirements for digital solutions
  • Evaluate solution options and vendor platforms to support recommendations
  • Develop solution documentation including process flows, data mappings, and integration overviews
  • Assess risks and ensure alignment with corporate technology standards and architecture
  • Develop and recommend solution approaches, implementation strategies, and delivery models appropriate to initiative complexity.

• Implementation & Delivery

  • Work with IT, vendors, and business stakeholders to support delivery, providing input and guidance to resolve issues
  • Act as the solution lead for approved digital initiatives and coordinate business, vendor, and technical activities required to successfully implement digital solutions.
  • Monitor solution performance against defined KPIs and service outcomes

• Continuous Improvement & Advisory

  • Identify and recommend improvements across digital solutions and business processes
  • Support data-informed decision-making through analysis, reporting, and available data assets

Education & Experience

Minimum Qualifications

• Bachelor’s degree or diploma in Information Technology, Business Analysis, Computer Science, Public Administration, or related field
• Equivalent combinations of education and experience may be considered
• Five years of experience in business analysis, digital solutions, or IT project support/management
• Experience supporting technology implementations and requirements development
• Exposure to Microsoft 365 platforms and integrated system
• CBAP, CCBA, ECBA, or working toward certification
• Microsoft certifications (Power Platform, SharePoint, or equivalent)
• Information Technology Infrastructure Library (ITIL) Foundation
• Strong analytical and problem-solving capabilities
• Effective written and verbal communication skills
• Knowledge of business analysis techniques and documentation practices
• Understanding of system integration concepts and data flows
• Strong stakeholder engagement and facilitation skills
• Ability to manage competing priorities in a fast-paced environment
• Understanding of accessibility (AODA) and public sector requirements

Preferred Qualifications

• University degree in Information Technology or related discipline
• Experience in municipal or public sector environments
• Experience supporting digital transformation initiatives and cross-functional projects
• PMP or equivalent project management certification
• Change management certification (e.g., Prosci, CCMP)
• Knowledge of municipal service delivery processes and digital platforms
• Experience with process mapping tools (e.g., Visio)
• Familiarity with data analysis, reporting, and performance measurement

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.