Digital Product Analyst - Citi

OpenTalent; Tamil Nadu; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Citi in India seeks a Digital PM Analyst to drive product and platform improvements using data, usability insights and metrics. You’ll collaborate with engineering in a global matrixed setting, turning pain points into prioritized requirements while shaping the platform roadmap and ensuring performance and adoption goals are met.

You will coach teams, lead initiatives, and help deliver new products and services that align with the business strategy across regions.

Qualifications

• Strong analytical skills and ability to filter complex data.
• Excellent communication and diplomacy to influence stakeholders.
• Experience coaching and training new recruits or team members.

Responsibilities

• Build new products and services, using data to optimize the platform.
• Collaborate with engineering to prioritize requirements using usability studies and metrics.
• Navigate a global matrixed organization and thrive in that environment.
• Innovate and seek out new solutions.
• Contribute to the platform product portfolio and roadmap.
• Collaborate with engineering to make trade-off decisions on platform features and monitor performance.
• Identify and research anomalous performance and operational risks.

Skills

Analytical skills

Communication & diplomacy

Leadership

Coaching & training

Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Digital PM Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities:

• Responsible for building new products and services, working with data to continually optimize the platform
• Develop relationships with the engineering organization to turn pain points into prioritized requirements and using usability studies, metrics and competitive analysis to understand the platform and business needs for the platform
• Understand how a global matrixed organization operated and functions, and thrive in this type of environment
• Innovate and seek out new solutions
• Contribute to the platform product portfolio and roadmap
• Responsible for working collaboratively with the engineering organization to make trade off decisions on the platform product features, to determine release goals, to monitor feature development by maintaining bug catalogs at the feature level, to review product demos against acceptance criteria and to monitor platform performance, adoption, and operational health for feature sets
• Responsible for identifying and researching anomalous performance and operational risks