Digital Product Analyst

Citi; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Citi is seeking a Digital PM Analyst in India to drive product development using data to optimize the platform. You will work with engineering to turn pain points into prioritized requirements, leveraging usability studies, metrics, and competitive analysis to align platform needs with business goals.

In this role, you will thrive in a global matrixed organization, drive new solutions, and contribute to the platform product portfolio and roadmap.

Qualifications

• 5-8 years of relevant experience.
• Strong problem-solving and rapid ideation skills.
• Customer-centric mindset with empathy.
• Proven ability to translate data into actionable insights.
• Excellent written and verbal communication.
• Team player capable of leadership.

Responsibilities

• Build new products and services, using data to optimize the platform.
• Collaborate with engineering to translate pain points into requirements using usability metrics.
• Navigate a global matrixed organization.
• Innovate and seek new solutions.
• Contribute to the platform product portfolio and roadmap.
• Work with engineering to make release goals and monitor feature health.
• Identify and research anomalous performance and operational risks.
• Assess risk and ensure compliance with laws and Citi policies.

Skills

Analytical thinking

Communication

Consumer-centric

Digital product mindset

Education

Bachelor’s degree

Tools

Usability studies

Metrics

Job description

The Digital PM Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Responsible for building new products and services, working with data to continually optimize the platform
• Develop relationships with the engineering organization to turn pain points into prioritized requirements and using usability studies, metrics and competitive analysis to understand the platform and business needs for the platform
• Understand how a global matrixed organization operated and functions, and thrive in this type of environment
• Innovate and seek out new solutions
• Contribute to the platform product portfolio and roadmap
• Responsible for working collaboratively with the engineering organization to make trade off decisions on the platform product features, to determine release goals, to monitor feature development by maintaining bug catalogs at the feature level, to review product demos against acceptance criteria and to monitor platform performance, adoption, and operational health for feature sets
• Responsible for identifying and researching anomalous performance and operational risks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead
• Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer’s shoes
• Obsession for digital products
• A willingness and appetite to do what it takes to take the product from concept to launch
• Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights
• Consistently demonstrates clear and concise written and verbal communication
• Great team member and partner

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Product Management and Development

Job Family:

Digital Product Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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