Digital Operations Support Analyst

Caterpillar; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Caterpillar India is seeking a Software Support Engineer to provide technical assistance for Caterpillar software products. The role involves implementing new products, facilitating upgrades, and training customers in operation and maintenance. Candidates will diagnose issues, perform analysis, and escalate complex problems as needed.

This onsite position requires five days a week in Chennai, with relocation available. Visa sponsorship is not offered.

Qualifications

• Clear and effective written and verbal communication skills.
• Strong analytical and problem-solving abilities for handling client issues.
• Familiarity with customer support policies, standards and procedures.
• Knowledge of software product concepts including versions, releases and reliability.

Responsibilities

• Assists clients with implementing new products, new releases and software upgrades. Responds to inquiries and requests from clients.
• Trains customers in product operation and maintenance.
• Participates in analysis of client identified issues or problems which may require changes to software, procedures, or documentation.
• Diagnoses, troubleshoots and resolves common technical problems. Escalates as per procedures.

Skills

Effective communications

Problem solving

Customer support policies

Software product knowledge

Software release management

Software reliability management

Performance tuning

Technical troubleshooting

Job description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Provides support and problem resolution for specific products.

Responsibilities

• Assists clients with implementing new products, new releases and software upgrades. Responds to inquiries and requests from clients.
• Trains customers in product operation and maintenance.
• Participates in analysis of client identified issues or problems which may require changes to software, procedures, or documentation.
• Diagnoses, troubleshoots and resolves common technical problems. Escalates as per procedures.

Skill Descriptors

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions.

Software Product Technical Knowledge: Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products.

Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools.

Software Reliability Management: Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability.

Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position.

Posting Dates:

October 14, 2026 - October 22, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply