Digital Mktg Advisory Senior Analyst

8133 ASOL Mumbai 7 SEZ Company; Navi Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture is hiring a Loyalty Executive to oversee local loyalty programs, CRM journeys, and regional deployment. You will translate global loyalty strategy into compliant, effective regional delivery, plan around program mechanics, and manage activation campaigns to drive customer engagement and KPI performance.

The role requires 5+ years in loyalty or CRM, cross-functional collaboration with CX, Finance, and external partners, and strong analytical, storytelling, and communication skills.

Qualifications

• 5+ years of loyalty program management or CRM execution.
• Experience with campaign set-up, activation, and consumer segmentation.
• Experience with CRM journey design and managing partners.
• Strong understanding of loyalty mechanics and integrations.
• Experience coordinating with internal and external stakeholders.

Responsibilities

• Strategic planning and optimization to support end markets with budgeting and performance data.
• Drive loyalty activation strategy and onboard new consumers.
• Suggest platform enhancements based on performance and needs.
• Own regional execution of Loyalty and CRM journeys.
• Oversee local loyalty program design, mechanics, and duration.
• Lead consumer segmentation deployment within the CRM/MA platform.
• Ensure accurate data, KPI tracking, and reporting to inform local reviews.

Skills

CRM platforms

Analytics

Project management

Communication skills

Loyalty programs

Stakeholder management

Storytelling

Education

University degree in marketing

Tools

WeCheer

White Label Loyalty

Job description

Skill required: Marketing Operations - Social Media Sales & Marketing Designation: Digital Mktg Advisory Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years

About Accenture

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

What are the key objectives and expectations from this role? The Loyalty Executive is the operational owner responsible for the planning, execution, performance tracking, and governance of the localised loyalty program within an assigned region (e.g., SSA). This role is expected to translate global loyalty strategy into compliant, effective regional delivery. The focus is on assisting with planning around program mechanics, platform management, loyalty activation strategy and executing the campaign set-up & activation, overseeing CRM journey design, managing local reward logistics, and driving the consumer segmentation & deployment to ensure the program achieves it’s aligned KPIs.

What is the direct impact of this role on the team or organization?

This role s primary impact is driving consumer engagement through the local loyalty program and maximizing customer lifetime value within the assigned DRBU. By ensuring the flawless execution of campaign mechanics and accurate data deployment, the Executive minimizes operational risk and guarantees the integrity of loyalty performance reporting. The role is critical for providing the localized insights and data necessary for Local budget planning as well as planning for program mechanics.

What are we looking for?

Experience Required? 5+years of experience in loyalty program management or CRM execution. Experience in executing campaign set-up & activation and managing consumer segmentation & deployment. Experience working with CRM Journey design and managing third-party partners (e.g., reward vendors). Strong understanding of loyalty programs mechanics, reward systems and required integrations. Experience in managing external partner teams and building relationships with internal(CX, Category, Finance, IDT & LEX) and external (agency, loyalty platform) stakeholders. Past experiences in the FMCG and e-commerce industries are preferred. Hands-on experience working in cross-functional and multi-disciplinary team setups.? Experience managing approval coordination across teams.??

Technical / Functional / Leadership Skills Required?

Proficiency with CRM/MA platforms and their use in building automated journeys and managing segmentation. Strong organizational skills for managing complex campaign mechanics and reward logistics. Good analytical skills to execute KPI tracking & reporting on program effectiveness. Excellent Communication & Storytelling skills for presenting regional performance updates. Strong project management and organization skills. Comfortable with planning, prioritizing, executing and optimizing.? High proficiency in Microsoft PowerPoint, Excel, and Word.? Proficient and have hands-on experience with loyalty management tools such as WeCheer, White Label Loyalty etc. Talent Development? and upskilling based on latest certifications Stakeholder Influence & Collaboration? Performance Management & Accountability? Innovation & Growth Mindset?

Education / Qualifications / Certifications Required?

University degree. Preferably, major in Digital Marketing and Marketing.

Roles and Responsibilities:

Strategic Planning & Optimization Support the End Markets with planning around program mechanics, local budget planning & value case building by providing accurate historical performance and cost-of-reward data. Drive the Loyalty Activation Strategy at the execution level, helping to onboard new consumers and activate lapsed members into the program. Share recommendations for loyalty platform enhancement and integrations based on performance and use with the globally assigned platform. Own the regional execution of Loyalty and CRM journey design & templates, ensuring all automation flows are compliant and localized for maximum impact. Loyalty Program Execution & & Management Execute the local campaign set-up & activation for the assigned region, ensuring all campaigns adhere to local regulatory and brand compliance standards. Oversee the local loyalty program design & scope details, including managing the program mechanics & duration as defined by the regional strategy. Act as the operational liaison for local loyalty reward partners/platform management, ensuring reward fulfillment and stock/budget is accurately tracked. Lead the deployment of consumer segmentation & deployment within the CRM/MA platform for all regional loyalty journeys. Data, Reporting, & Governance Ensure accurate consumer data, reporting by executing proper campaign tagging and performance tracking mechanisms. Conduct standard campaign performance KPI tracking & reporting on effectiveness, synthesizing results to inform local review & refine processes. Support the Local KPI alignment process by providing granular data on program engagement and regional performance drivers. Contribute to tech platform enhancement & integration recommendations based on regional operational needs and pain points.

About Accenture

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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