Digital Innovation Engineer - Ackumen Support - Buckman

OpenTalent; Tamil Nadu; On-site; INR 300,000 - 420,000; Full time

Job summary

Buckman is seeking an entry-level Digital Innovation Engineer in Chennai, India, to support customers with IoT devices and digital offerings from our Digital Innovations Hub. You will handle inquiries via email and Teams, troubleshoot issues, and assist with administrative ticket management, while collaborating with sales and service teams.

The role emphasizes problem-solving, clear communication, and a customer-centric approach as Buckman advances its digital transformation and sustainability

Qualifications

• Bachelor's degree in IT/engineering field with IoT platform experience preferred.
• Experience in technical support or helpdesk roles with IoT knowledge.
• Strong communication skills and ability to explain technical concepts clearly.
• Familiarity with IoT protocols, networking, and security principles is advantageous.
• Proficiency in using helpdesk software and managing support tickets.

Responsibilities

• Provide customer support via email and Microsoft Teams, addressing inquiries and issues.
• Troubleshoot and provide solutions; escalate complex issues to higher-level support when needed.
• Maintain and update support tickets and records; assist in administrative tasks.
• Collaborate with sales and service teams to handle customer requests and contribute to new digital offerings.

Skills

IoT platform

Troubleshooting

Communication skills

Customer empathy

Ticket management

Education

B.Sc./BCA or Engineering

Tools

Helpdesk software

Job description

Digital Innovation Engineer - Ackumen Support

Location: Chennai, India Required Language: English Employment Type: Permanent Seniority Level: Entry Level Travel: <10%

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.

Position Summary

We are looking for a skilled bachelor's degree holder preferably with experience in IoT devices to operate based out of our Digital Innovations Hub Chennai, India. As a Support Specialist, you will play a crucial role in helping and support to customers, clients, or end-users through various communication channels (email and Microsoft Teams) to address their inquiries, issues, or concerns. Your primary responsibilities will include troubleshooting, providing solutions, or escalating issues to higher-level support when necessary. Additionally, the associate need to perform administrative tasks related to customer support, such as managing support tickets, maintaining support records.

You will work with key stakeholders in the sales and service front to ensure their requests are handled timely. In addition, the person will also be part of the team that supports the innovation of new digital offering solutions and projects that are in the pipeline. If you like working for an entrepreneurial company with a Sustainability mission and digital ambitions at the core of its strategy, Buckman is the place for you. Join our team and help customers make the most of their IoT devices by providing top-tier support and technical guidance. Your expertise will contribute to creating a seamless IoT experience for our valued customers.

Preferred Qualifications

• B.Sc. or BCA or Engineering graduate preferably with 3+ years of experience in IoT platform
• Proven experience in technical support or helpdesk roles, with a strong understanding of IoT devices and technologies.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues.
• Strong communication skills, both written and verbal, with the ability to explain complex technical concepts in a clear and understandable manner.
• Patience, empathy, and a customer-centric approach to resolving issues.
• Familiarity with IoT protocols, networking, and security principles is advantageous.
• Proficiency in using helpdesk software and tools for ticket management and customer interactions.