DGM-TL-Central Analytics CXX/NPS/TNPS- Jaipur-Vodafone Idea Limited-10-13 - TimesJobs.com

Vodafone Idea Limited; Jaipur; On-site; INR 15,00,000 - 25,00,000; Full time

Job summary

A leading telecom service provider in Jaipur is seeking a TL - Central Analytics to support the Network Quality function. The ideal candidate has a B.Tech in Electronics with 10 years of experience, adept in optimizing network performance and tools like Arieso and TEMS. The role involves monitoring performance, coordinating improvements, and ensuring superior customer experiences. Attractive opportunities for career growth in a diverse environment await.

Qualifications

• 10 years of experience in telecommunications.
• Expertise in 2G/3G/4G/VoLTE systems.

Responsibilities

• Administer Performance and Experience monitoring tools.
• Monitor network changes and coordinate with the Central SON team.
• Use Geo-location tools for network troubleshooting.
• Monitor enterprise customer performance.

Skills

Technical knowledge in radio network parameters & optimization

Domain knowledge and on-field optimization experience

Experience with tools like Arieso, TEMS, NEMO, Atoll

Analytical skills for troubleshooting

People management capability

Education

B.Tech in Electronics and Telecommunications

Tools

Arieso

TEMS

NEMO

Atoll

Ultima Forte

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platforms. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to delivering delightful customer experiences and contributing towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We\'re proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

VIL\'s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed, and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining the best and brightest talents. Our endeavor is to be the First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Description

Role

TL - Central Analytics (CXX/NPS/TNPS)

Job Level/ Designation

M2

Function / Department

Technology/Quality

Location

Rajasthan

Job Purpose

This role is responsible for supporting the Network Quality function by optimal and effective use of all the Network Performance, Optimization, and Experience management tools to provide a superior Voice and Data experience to the customer.

Key Result Areas / Accountabilities

• Responsible for the overall administration of all the Performance/Experience monitoring and optimization tools in the respective circle, including drive testing tools.
• Routine monitoring of all the network changes performed by SON and closely coordinate with the Central SON team in parametric tuning for optimal network experience.
• Effective routine use of Geo-location tools in troubleshooting network/customer issues, analysis of 3G/4G network coverage topology, interference metrics, in-building coverage, traffic distribution, handover, handset analytics, etc.
• AFP using SCHMA and Scrambling Code/PCI planning using tools.
• Geo-location Tools.
• HNI / Enterprise customer performance monitoring.
• Coordination with the Zonal optimization team in sharing insights from tools and supporting them in experience improvement initiatives.

Core Competencies, Knowledge, Experience

• In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE).
• Excellent domain knowledge and on-field optimization experience.
• Hands-on experience with tools like Arieso, TEMS, NEMO, Atoll, Ultima Forte, etc.
• Very good analytical skills to troubleshoot network quality KPI degradation/customer complaints.
• People management capability, very good cross-functional coordination.

Must have technical / professional qualifications

• B.Tech in Electronics and Telecommunications with 10 years of experience.

Role

TM Tool Based Optimization

Job Level/ Designation

M2

Function / Department

Technology/Quality

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
Locations - Jaipur, IN

• Job Function: IT Hardware : Hardware Products & Services
• Industry: Technology - IT, Telecom, Semiconductors (Other Technology Equipment/ Products)