DGM - Downstream Order Execution

Schneider Electric; Gurugram District; On-site; INR 2,800,000 - 4,400,000; Full time

Job summary

Schneider Electric India is seeking a Downstream Order Execution Manager to ensure end-to-end order fulfillment, coordinating with National Sales Regions, branches, CMBD, BU offer teams, GSC Planning, Manufacturing, Warehousing, Logistics, Customer Care and Finance to deliver world-class execution.

You will drive OTIF, reduce order cycle time, monitor backlog, and lead continuous improvement using Lean and Schneider Performance System, supported by SAP ECC, E2E Tower, and Power BI dashboards.

Qualifications

• Bachelor's degree in engineering, Supply Chain, Operations, or Business.
• 8-12 years of experience in order management, customer operations, supply chain, or logistics.
• Hands-on experience with SAP and supply chain execution processes.

Responsibilities

• Manage daily order execution activities and ensure timely fulfillment of customer commitments.
• Monitor order backlog, delivery performance, allocation issues, and customer escalations.
• Coordinate with Planning, Manufacturing, Procurement, Warehousing, and Logistics teams to resolve supply constraints.
• Drive OTIF, order cycle time, and customer satisfaction improvements.
• Lead continuous improvement initiatives using Lean and Schneider Performance System principles.

Skills

Order management

Cross-functional coordination

Stakeholder management

Process improvement

Education

Bachelor's degree in Engineering, Supply Chain, Operations, or Business

Tools

SAP ECC

VIP Order management

Power BI

Job description

Position Summary

The Downstream Order Execution Manager is responsible for ensuring efficient execution of customer orders End to End. The role needs coordination with All National Sales Region & Branches , CMBD , All BU offer teams ,GSC Planning, Plant Manufacturing, Warehousing- Imports- Last mile transportation and Logistics sub function, Customer Care, and all Finance controller + Credit Control teams to deliver outstanding sales execution , world class customer experience via NSSoD , achieve OTIF targets, and support Schneider Electric business growth.

Key Responsibilities

• Manage daily order execution activities and ensure timely fulfillment of customer commitments.
• Monitor order backlog, delivery performance, allocation issues, and customer escalations.
• Coordinate with Planning, Manufacturing, Procurement, Warehousing, and Logistics teams to resolve supply constraints.
• Drive OTIF, order cycle time, and customer satisfaction improvements.
• Conduct regular backlog and execution reviews and implement corrective actions.
• Support business continuity by managing execution risks and escalation processes.
• Lead continuous improvement initiatives using Lean and Schneider Performance System principles.

SAP & Digital Tools

Utilize SAP ECC & E2E Tower for order management, Golden screw & VIP Order management via Prio, delivery tracking, and execution reporting.

Leverage Power BI dashboards and digital control tower tools to monitor KPIs and identify risks.

Support automation, workflow digitization, and data quality initiatives.

Ensure compliance with master data and operational governance requirements.

Qualifications & Experience

• Bachelor's degree in engineering, Supply Chain, Operations, or Business.
• 8-12 years of experience in order management, customer operations, supply chain, or logistics.
• Hands-on experience with SAP and supply chain execution processes.
• Experience of being part of high-performance teams and managing cross-functional stakeholders including National Sales, All BU’s & Credit control / Finance HRBP’s.

Key KPIs

• On-Time-In-Full (OTIF)
• Order Cycle Time
• Revenue Realization—All NSO Region including NC & RE3-Retail division + All Transactional BU’s. Month on Month—All Qtr. closing + Yearly Target.
• Customer Target support—Support Top partners achieve Linearity /Yearly target + any scheme-based order execution support.
• Backlog Management –clean orders systematically securing OTDS/BOV
• Customer Satisfaction --NSSoD

Productivity Improvements

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

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