Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications that need to be deployed at a client end and ensure they meet 100% quality assurance parameters.
Responsibilities
- Understand product/software requirements and design. Convert requirements to feasible design and collaborate with functional teams and systems analysts to investigate detailed software requirements.
- Perform coding, automate software validation, and maintain error‑free code. Develop and automate processes for software validation by setting up test cases, scenarios and usage cases, and executing these cases.
- Modify software to fix errors, adapt to new hardware, improve performance, or upgrade interfaces. Analyze information to recommend and plan installation of new systems or modifications of existing systems.
- Prepare comprehensive documentation and reports, coordinate daily project status with team, and provide feedback on usability, serviceability and quality risk to stakeholders.
- Manage status reporting and maintain customer focus throughout project execution: capture client requirements, incorporate feedback for smooth and on‑time delivery, keep client interactions professional, and respond timely to customer requests.
Deliverables
- Continuous Integration, Deployment & Monitoring of software with 100% error‑free onboarding & implementation, throughput and adherence to release plan.
- Quality & CSAT: On‑time delivery, manage software, troubleshoot queries, ensure customer satisfaction and complete assigned certifications for skill up‑gradation.
- MIS & Reporting: 100% on‑time MIS & report generation.
Mandatory Skills
- Salesforce Field Service Lightning
- 5–8 years of experience
Equal Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process.