Desktop Support Engineer

Progressive Infotech; Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An IT support company in Mumbai is looking for a Desktop Support Engineer L2 to manage daily desktop support tasks, troubleshoot hardware and software issues, and ensure timely resolution of user tickets. The ideal candidate should be proficient in Windows 10 & 11 and have experience with network troubleshooting. Interested individuals can share their CV or contact for further evaluations.

Qualifications

• Proven ability in managing network print server and backups.
• Experience in installing and configuring printers and scanners.
• Strong troubleshooting skills for PCs, laptops, and network issues.

Responsibilities

• Provide desktop support for Windows 10 & 11.
• Manage user tickets and ensure timely resolution.
• Support network printer and connectivity issues.

Skills

Windows 10 & 11

MS-OFFICE

O365

LAN

WAN

Remote Desktop

Troubleshooting

Tools

Network Printer

VNC

Bit Locker

Job description

Role & responsibilities

Role Name: Desktop Support Engineer L2

Location: Maled East, BKC

Type of Job: WFO

No of days working in a week: 6 days

Shift: rotational shift

Job Descriptions: Desktop Support Engineer

Operating Systems Client: Windows, 10 & 11. Installing and administering network print server. Managing backups and restoration of data. Familiar with computer applications such as MS-OFFICE, O365. Experience with LAN, WAN. Installations of printers, scanner. Creating tickets for the agent. VPN issues, Trouble shootings of PC and Laptops. Install and upgrade of all Hardware and Softwares. Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches]. Installing additional software tools, service packs and others. Configuring and Troubleshooting the Network Printer Issues.

Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%. Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution. Knowledge on Remote Desktop and Remote Assistance. Ensure security through access controls, backups and firewalls. Upgrade systems with new releases and models. Configuration and troubleshooting of MS-Outlook Clients. Providing solutions for problems with network printers, network connectivity, and hardware and software problems. Take over all ownership of all user calls logged and ensuring resolution of calls within SLA. Remote Server Administration through VNC, Remote Desktop Connection, Bit Locker, Mapping of n/w drive

If interested, please share your updated CV to [e-mail] or call 9560621796 for further technical evaluations.