Desktop Support Associate

Cisive India Pvt. Ltd.; India; Hybrid; INR 420,000 - 540,000; Full time

Job summary

Cisive India Pvt. Ltd. in New Delhi is hiring for a Hybrid IT Support role providing L1/L2 assistance for desktops, laptops, and peripherals.

You will manage onboarding/offboarding, device setup, and access provisioning while troubleshooting hardware, software, and connectivity issues both in-office and remotely. Responsibilities include asset inventory, incident handling for lost devices, and escalation to L3/infra teams.

Qualifications

• Provides L1/L2 technical support for desktops, laptops, and peripherals.
• Handles onboarding/offboarding — device setup, access provisioning, deprovisioning.
• Troubleshoots hardware, software, and connectivity issues (in-person and remote).
• Manages IT asset inventory and coordinates procurement/replacement.
• Supports incident handling for lost/stolen devices, data wipes, and reimaging.
• Escalates complex issues to L3/infra/security teams as needed.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, and peripherals.
• Handle onboarding/offboarding — device setup, access provisioning, deprovisioning.
• Troubleshoot hardware, software, and connectivity issues (in-person and remote).
• Manage IT asset inventory and coordinate procurement/replacement.
• Support incident handling for lost/stolen devices, data wipes, and reimaging.
• Escalate complex issues to L3/infra/security teams as needed.
• Maintain documentation (SOPs, troubleshooting guides).
• Ensure compliance with IT security policies (patching, encryption, endpoint protection).
• Monitor security alerts (SIEM/EDR) and investigate potential threats/incidents.

Skills

OS Support

Hardware Troubleshooting

AD & Networking

Endpoint Management

Ticketing Systems

Email/Collaboration

Remote Support

Imaging/Deployment

Security Basics

VPN Access

Asset Management

EDR Tools

SIEM Tools

Identity & Access

Network Security

Vulnerability Mgmt

Cloud Security

Incident Response

PowerShell

Phishing Security

Pen Testing

Threat Intel

Tools

Microsoft Intune

SCCM

MDM tools

GoToAssist

Remote Desktop

Proofpoint

Mimecast

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Work Requirements: This is a hybrid model role, requiring employees to work from the office 2 days per week. Work Location - New Delhi The position follows a five-day workweek, Monday through Friday. Flexible Working Hours.

Key Technical Skills

• OS Support: Windows 11, macOS, Windows Server fundamentals
• Hardware Troubleshooting: Laptops, desktops, Mobile Devices, printers, peripherals — Setup, configuration, and diagnosis
• Active Directory & Networking: User account management, Group Policy basics, DNS/DHCP fundamentals, TCP/IP troubleshooting
• Endpoint Management Tools: Microsoft Intune, SCCM, or similar MDM tools
• Ticketing Systems: HelpDesk, ServiceNow, Jira Service Desk, or similar (incident/request management)
• Email & Collaboration Tools: Outlook, M365 suite, Teams troubleshooting
• Remote Support Tools: GoToAssist and Remote Desktop
• Imaging & Deployment: OS imaging, application packaging/deployment
• Basic Security Practices: Antivirus/EDR tools (e.g., CrowdStrike, Rapid7), patch management, encryption (BitLocker)
• VPN & Remote Access: Configuration and troubleshooting for remote users
• Asset Management: Hardware/software inventory tracking, license management
• Endpoint Detection & Response (EDR): CrowdStrike, Microsoft Defender, Rapid7
• SIEM Tools: Rapid7 — log analysis and correlation
• Identity & Access Management: Entra ID (Azure AD), MFA, Conditional Access, PAM
• Network Security: Firewalls, IDS/IPS, VPN, network segmentation
• Vulnerability Management: Qualys, patch management processes
• Cloud Security: AWS/Azure security controls, IAM policies, security groups, cloud-native security tools
• Incident Response: Threat detection, containment, forensic analysis, root-cause investigation
• Scripting/Automation: PowerShell for security automation
• Phishing & Email Security: Proofpoint, Mimecast, or similar
• Penetration Testing Basics: Understanding of common attack vectors (OWASP Top 10, etc.)
• Threat Intelligence: Monitoring for emerging threats, IOC analysis

Job Description Summary

• Provide L1/L2 technical support for desktops, laptops, and peripherals
• Handle onboarding/offboarding — device setup, access provisioning, deprovisioning
• Troubleshoot hardware, software, and connectivity issues (in-person and remote)
• Manage IT asset inventory and coordinate procurement/replacement
• Support incident handling for lost/stolen devices, data wipes, and reimaging
• Escalate complex issues to L3/infra/security teams as needed
• Maintain documentation (SOPs, troubleshooting guides)
• Ensure compliance with IT security policies (patching, encryption, endpoint protection)
• Monitor security alerts (SIEM/EDR) and investigate potential threats/incidents
• Lead incident response for security events (e.g., phishing, malware, unauthorized access, stolen devices)
• Manage vulnerability assessments and coordinate remediation with Infra/Dev teams
• Implement and maintain security controls (firewalls, endpoint protection, access policies)
• Conduct security reviews for new systems, applications, and cloud deployments
• Ensure compliance with security policies, frameworks, and regulatory requirements
• Collaborate with IT/Infra teams on patching, hardening, and risk mitigation
• Maintain incident documentation, run post-incident reviews, and improve security posture continuously

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence. Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road. Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.