Desktop engineer onsite support

EY; Dadri; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

EY seeks an On-site Technology Support Senior Specialist to deliver high‑level hardware and software support to end users in India. You will install, configure, test, and troubleshoot firm hardware, coordinate repairs, and manage incidents to restore productivity.

The role requires 4–8 years of end-user technology support experience, strong communication, and the ability to lead junior staff. You must be willing to work onsite at EY offices in Uttar Pradesh.

Qualifications

• Bachelor's degree or equivalent work experience desirable.
• Excellent customer service attitude and interpersonal skills.
• Ability to liaise with all levels of end users and IT staff.
• Approximately 4–8 years of end-user software, hardware and technology support experience.

Responsabilités

• Facilitate and support deployment of hardware and software to end users.
• Assist with repair and reinstallation of software to resolve incidents.
• Resolve complex incidents related to end-user software and hardware.
• Lead less experienced specialists as needed and provide after-hours support.

Connaissances

Advanced analytical skills

Excellent customer service

Strong communication

Project leadership

Formation

Bachelor's degree

Description du poste

The opportunity

As part of Enterprise Technology, the On-site Technology Supports mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.

The On-site Technology Support Senior Specialist provides this support to customers within the country or site by performing the highest level of multiple technology support activities.This professional provides meaningful contributions to team efforts to enhance effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy customer and firm objectives. This professional anticipates technology support issues and creates solutions with appropriate consultation.

Your key responsibilities

• Facilitate and support the deployment of hardware and software toend users(including the installation, configuration and testing of more complex firm hardware).
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolvecomplex incidentsassociated with firm-standardend usersoftware and hardware, including mobile/hand-held technologies.Identify sources and trends of technical problems to prevent future occurrences.
• Acts as a lead to less experienced specialists
• Provide after-hours service for escalated issues or tasks from the Service Desk or supervisor.
• Perform asset managementactivities(procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
• Anticipates technology support issues and acts to creatively to prioritize tasks, interpret solutions and apply knowledge to facilitate the development and implementation of technical business solutions to complex customer technology needs and issues
• Works independently on small projects and assesses the local needs of area offices and responds appropriately
• Document and track the status of enquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction
• Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents.
• Understand the Firm’s business and organization sufficiently toanticipate and resolveend user technology issues that affect productivity of Firm personnel
• This role is required to physically work in an EY office.

Skills and attributes for success

• Advanced analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
• Decision making responsibilities can be made to address issues impacting large numbers of customers within the supported geography and communicate effectively to customers as necessary.
• Experience in leading projects and overseeing contribution and performance of project members
• ABachelor's degree or equivalent work experienceis desirable.

To qualify for the role you must have

• Exceptional communication, interpersonal, organizational, project and time management skills.
• Excellent customer service attitude.
• Demonstrated multitasking abilities in a fast-paced environment
• Ability to liaise and work effectively withall levels of end usersand IT personnel.
• Ability to communicate effectively with supervisor and peers.
• Approximately 4-8 years of extensive experience inend usersoftware and hardware and technology support