Basic Purpose Of Job
The Team Manager within the OTC trade processing in Global Process Delivery, focusses on ensuring the accuracy of the OTC trades and valuation. The candidate is expected to have experience of working as an operations manager; is required to demonstrate comprehensive knowledge of relevant work processes, complex financial instruments and relevant financial intrument (OTCs).
Basic Purpose Of Job
The Team Manager within the OTC trade processing in Global Process Delivery, focusses on ensuring the accuracy of the OTC trades and valuation. The candidate is expected to have experience of working as an operations manager; is required to demonstrate comprehensive knowledge of relevant work processes, complex financial instruments and relevant financial intrument (OTCs).
The candidate will be expected to work closely as part of a senior management team and plan and deliver projects assigned. The person will be a senior point of contact within the business for the team’s activity. A major focus will be on procedures and process improvement, performance management of staff, client relationship management and ensuring compliance with regulatory requirements.
Responsibilities & Tasks Include
- Ensure team carries out basic and complex trade and valuation in accordance with established procedures. Accountable for the day to day management of team and manages daily service delivery
- Manage and escape issues related to the OTC Trade processing team.
- Accumulate, retain and use knowledge of OTC derivatives associated with process.
- Plan and manage the daily operations of the team
- Be accountable for all aspects of resources planning including succession planning, staff development and staff retention initiatives; promote cross training, resource sharing and job rotation across teams/departments; participate in the recruitment process
- Ensure daily in scope transactions are reported within client and repository deadlines and exceptions arising are managed in accordance with internal and external service levels.
- Ensure understanding of client SLA provisions and KPIs to deliver the highest quality client services.
- Develop, engage and retain employees using available resources.
- Ensure appropriate Training Pathways skills are in place and team members complete the necessary skills training requirements.
- Create continuous improvement forums to enable teams and peer groups to identify opportunities.
- Manage own continued professional development, through the PPR process and attending relevant training as per the development pathways.
- Act as the escalation point for operational issues and provide technical expertise for team
- Assists with compliance/fiduciary reviews, controls, and audits as needed.
- Complete relevant systems recertification ensuring staff entitlements are in line with the Derivatives Model ID.
- Support client /internal projects eg. implementation of new funds, systems, processes and client conversions.
- Encourage an environment that foster positive team attitudes towards change and improvement.
- Perform other duties as required
- Ensure that process procedures applicable to the team are understood and applied by all team members;
- Manage new business transitions or business migration activities and ensure proper implementation within the team;
- Identify risk issues, breaches and act in accordance with the 'risk' escalation chain and operating procedures
- Own issues and drive solutions. Understand the client requirements and be able to direct the team to create KPIs / KRI reports
Job Requirements
Education and Experience
- Bachelor degree or above
- 9+ Experience in financial services and/or a back/middle-office operations environment.
- Derivatives trade processing related experience is a must
- Must possess a minimum of 2 years of people/team managemeent experience as a Team Leader/Assistant Manager
- Good leadership, negotiation and analytical skills, proven track record of efficiency creation, proven track record of staff development
- MS Access skills would be an added advantage