Deputy Manager - Supply Chain Management

ThermoFisher Scientific; Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading scientific organization in Mumbai is seeking a dedicated professional to lead customer order management and optimize supply chain operations. Candidates should have a Master's degree and at least 5-7 years of relevant experience. Strong skills in customer relationship management and inventory control are essential. The role focuses on ensuring efficient order processing and high customer satisfaction. Apply today to be part of our world-class team.

Qualifications

• Minimum of 5-7 years of relevant experience.
• Ability to manage orders and engage with customers effectively.

Responsibilities

• Lead continuous improvement initiatives using PPI principles.
• Manage the order pipeline with suppliers.
• Implement customer orders efficiently.
• Optimize inventory levels to meet customer demand.
• Focus on customer service for satisfaction.

Skills

Customer relationship management

Inventory control

Supply chain management

Negotiation skills

Education

Master’s degree in any field

Engineering or MBA

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Responsibilities

• Lead continuous improvement initiatives using Practical Process Improvement (PPI) principles to drive annual efficiency.

• Manage the order pipeline with suppliers to meet customer requested dates and address concerns.

• Prioritize meetings with customers and suppliers to achieve operational metrics, such as stock availability and timely delivery.

• Ensure customer complaints are resolved efficiently and within agreed timescales.

• Implement customer orders within 24 hours from receipt of SAP Quote.

Order Management :

• Timely processing of customer orders including follow up with all stakeholders & customer to clear order for further processing

• Own the customer orders from receipt to fulfilment for resolving challenges in its execution.

• Ability to communicate openly with customer and other stakeholders from order acknowledgement to shipment acceptance as well as inter functional communication.

• Sound understanding of commercial documentation such as Letter of Credit, Bank guarantees, Inco-terms etc to help customer fulfil the obligations for timely order execution.

• Good customer relationship management and other customer centric initiatives Understanding of Advance license opening and registering contract of PAC.

• Understanding of business processes and revenue cycle with drive to meet the business goals in challenging environment.

• Regular reviews of backlog orders, share updates with commercial teams and customers to maximizing revenue.

• Understand customer needs and develop plans to address them.

• Ensure customer complaint are being updated accordingly.

Purchase and Procurement

• Coordinate sourcing and the Procure to Pay process, ensuring timely delivery of products and services.

• Maintain robust business relationships with vendors and periodically review supplier agreements.

• Monitor open purchase orders, stock levels, and initiate actions to improve delivery and quality.

• Generate year-on-year sourcing savings through innovative collaborations with end-users.

Planning & Inventory Management

• Implement systems and processes for effective inventory control, ensuring product availability to meet customer demand.

• Optimize inventory levels and handle supply chain to balance order fulfillment with service, delivery, and stock performance.

• Identify and resolve supply chain constraints, facilitating quick decision-making.

Customer Management

• Focus on customer service to achieve high Customer Happiness Survey Scores.

• Develop and implement corrective and preventive actions for customer complaints.

• Provide critical metric reporting on supply chain costs and customer service performance.

Qualifications

• Master’s degree in any field; Engineering or MBA is an added advantage.

• Minimum of 5-7 years of relevant experience, meeting the required skills and abilities.

This role is perfect for ambitious individuals ready to contribute to a world-class team and successfully implement strategic goals. Apply today and be part of our journey!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.